Santy Baez
Lancaster,PA
Summary
Hardworking individual seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator (Part Time)
Smilebuilderz
Lancaster, PA
11.2023 - Current
- Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
- Confirm and schedule appointments in the appropriate time frames.
- Verify that all lab cases are present for scheduled appointments.
- Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
- Assist patients in understanding their insurance coverage for procedures and verify insurance information. This includes explaining co-pays, deductibles and coverage limits.
- Responsible for setting up payment plans, process payments, provide cost estimates to patients and collect any outstanding balance owed.
- Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
- Monitor Dentrix reports to locate unscheduled treatment.
Food Pantry Coordinator ( Volunteer)
The Food Brigade Inc
Union City , NJ
10.2022 - 08.2023
- Supervise food distributions
- Coordinated, scheduled and supervised food pantry volunteers
- Answered customer questions about program eligibility and maintained pantry records
- Ensured compliance with all applicable safety regulations when handling food items
- Maintain inventory up to date
- Ensure food is sorted and stored in a safe and sanitary manner
- Collect data and prepare reports
- Coordinated the daily operations of a food pantry, including stocking shelves and managing volunteers
Job Placement Coordinator
North Hudson Community Action Corporation New Jersey
Union City , NJ
01.2017 - 08.2023
- Train new employees and Interview new applicants
- Provide direct client services in the area of employment
- Assist with Career Coaching, exploration and counseling
- Employment preparation and training
- Refer Clients to community resources and support services
- Developed plans to overcome Employment barriers
- Answer telephone calls, make appointments for clients and organizes filing systems
- Enter client’s demographics, services and outcomes into Empowor computer program
- Reviewed resumes and cover letters of applicants before forwarding them to employers for consideration
- Attended career fairs to promote services offered by the organization
- Developed and maintained relationships with employers in order to identify employment opportunities for job seekers
- Created reports on job placement activities, such as the number of placements achieved, client feedback, and success rate
- Conducted interviews with potential employers to determine their hiring needs and requirements
- Provided guidance to clients on how to write resumes that highlight their qualifications and experiences
Dental Clerk / Residency Program
Jacobi Medical Center/ North Central Bronx
New York
10.2012 - 09.2015
- Registration of patients through Dental and Hospital systems Unity and Sorian
- Billing and Verification of Insurance through insurances websites and/ or telephone
- Scheduling, confirming, and canceling patient appointments / Answering phones
- Scanning records including insurance cards, dental registration forms, patient notes, and miscellaneous paperwork
- Collecting cash payments and follow departments proper protocols
- Financial counseling including monitoring uninsured patients that need to obtain insurance
- Entered contracts for uncovered treatment and closing patient visits and encounters on Unity
- Checked out patients after treatment was completed and provided them with aftercare instructions
- Organized and filed patient charts in an efficient manner
- Entered patient data into the computer system accurately and efficiently
- Greeted patients, verified patient information and scheduled appointments
- Scheduled follow-up visits for patients based on their individual needs
Administrative Assistant
Metropolitan Hospital Center, United Staffing Agency, Dental Clinic
New York, NY
02.2010 - 02.2012
- Verification of Demographics
- Scheduled Appointments with Dentrix Server
- Prioritized insurance and verified with third-party providers
- Inform New Patients of Self-pay policies
- Routed billing inquiries to Billing Department
- Organized and distributed messages to physicians and other distribution list as needed
- Prepared and prioritized calendars and correspondence
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Processed insurance claims as well as Worker’s Compensation and No Fault
- Maintained and audited medical records
- Monitor resident clinics schedules, flow of patients in clinic, patient’s charts and supplies needed
Education
Theology
Latin American Bible Institute
New York, NY06.2014
Medical Assistant (Certification) -
Hostos Community College
01.2009
High School Diploma -
Academy For Careers in Sports High School
Bronx, NY06.2007
Skills
- Computer skills
- Communication
- Filing
- Data Entry
- Scheduling
- Customer Service
- Dependable and Reliable
- Critical Thinking
- Attention to detail
- Leadership
- Team player
- Problem-Solving
- Organizational
- Driver License
Languages
Timeline
Patient Care Coordinator (Part Time)
Smilebuilderz
11.2023 - Current
Food Pantry Coordinator ( Volunteer)
The Food Brigade Inc
10.2022 - 08.2023
Job Placement Coordinator
North Hudson Community Action Corporation New Jersey
01.2017 - 08.2023
Dental Clerk / Residency Program
Jacobi Medical Center/ North Central Bronx
10.2012 - 09.2015
Administrative Assistant
Metropolitan Hospital Center, United Staffing Agency, Dental Clinic
02.2010 - 02.2012
Theology
Latin American Bible Institute
Medical Assistant (Certification) -
Hostos Community College
High School Diploma -
Academy For Careers in Sports High School
Similar Profiles
Yihan FuYihan Fu
GENERAL DENTIST at SmilebuilderzGENERAL DENTIST at Smilebuilderz
Ashaylah RomanAshaylah Roman
Patient Care Coordinator at SmilebuilderzPatient Care Coordinator at Smilebuilderz
Miaya BauzaMiaya Bauza
Call Center Representative at SmilebuilderzCall Center Representative at Smilebuilderz
Jack NohavaJack Nohava
Project Manager at Liberty UniversityProject Manager at Liberty University
Marycatherine StengelMarycatherine Stengel
1st Grade Elementary Classroom Teacher at Hempfield School District1st Grade Elementary Classroom Teacher at Hempfield School District