Sanusi Hafees
Forney,TX
Summary
Tech-savvy Salesforce Administrator/analysis and quality engineer with lot of years of experiences and Certifications. Lots of Badges and thousands of point in Salesforce Trailhead, Work with various Organized and training workshop in the area of Administration, CPQ, Pardot, Marketing Cloud, Integration, Deployment, Training E.T.C
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Delta Air Lines, Inc(Contract)
06.2021 - Current
- I create and manage Salesforce security, including roles, profiles (creating and deactivating user accounts), sharing rules, security profiles, permission sets, workflows and groups.
- Build custom reports, dashboards, and workflows, including custom fields, Lightning pages, and Lightning components.
- Manage licensing requests and assignments, and ensure data is handled, transferred, or processed according to legal standards and Company guidelines.
- Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs. Manage operational requests and reporting, including customer analysis, individual views, and troubleshooting and assisting internal and external users.
- Stay up to date and informed of Salesforce best practices, new features, and industry trends, recommending improvements and optimizations, as appropriate. Conduct regular system audits to identify and mitigate potential security risks. Share experience with other team members, refining concepts and conclusions, when and where appropriate.
Salesforce Administrator ( CPQ )
Keurig Dr. Pepper Snapple Group(Contract)
12.2018 - 05.2021
- Administer and configure Salesforce CPQ to support sales workflows, pricing models, product configurations, and quoting processes and collaborate with Sales, DealDesk, Finance, Product and Service teams to gather requirements, design solutions, and implement changes in Salesforce CPQ.
- Manage product catalog, price books, discount schedules, and pricing rules within Salesforce CPQ, customize and maintain CPQ templates, quote documents, and contract generation processes to meet business needs.
- Develop and maintain Salesforce CPQ reports and dashboards to provide insights into sales performance, pricing trends, and quoting efficiency and conduct regular audits and quality checks to ensure data accuracy and system integrity within Salesforce CPQ.
- Provide user training, support, and documentation to enable sales teams to effectively utilize Salesforce CPQ and stay informed about Salesforce CPQ best practices, new features, and industry trends to continuously optimize system performance and capabilities.
- Collaborate with all other Salesforce administrators, developers, and third-party vendors to troubleshoot issues, implement enhancements, and ensure seamless integration with other systems and with internal stakeholders and third-party vendors to troubleshoot issues, implement enhancements, and ensure seamless processes for DocuSign CLM.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules. Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
Salesforce Business Process Dev. Analyst
Veritex Bank (contract)
Quality Engineer
10.2017 - 11.2018
- Reviewing and grooming the product backlog to prioritize development activities
- Using an Agile development methodology to manage sprint activities.
- Hosting bi-weekly system demos and conducting three stages of testing for all functionality: unit testing, system and integration testing, and UAT
- Establishing and updating necessary lower environments and supporting secure coding, configuration management, and release management.
- Evaluating and documenting third-party software used. Provide knowledge transfer and appropriate documentation for all developed materials
- Utilize Fiscal Service available applications for development/tracking/code repositories
- If a Salesforce Add-on is needed, provide support for Governance needs
- Creates automation strategy, automated scripts and supports data and environment configuration.
- Performs continuous testing for security, API, and regression suite.
- Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the
end-to-end testing process.
Business Systems Analyst
Iowa Western Community College
Council Bluffs, IA
06.2014 - 06.2017
- Analyze business requirements and workflow needs to recommend enhancements to existing Oracle Planning configurations, and develop training and documentation materials for business users.
- Analyze business processes and requirements, and document functional specifications for system enhancements and new applications.
- Collaborate with stakeholders to translate business needs into systems requirements and scoping.
- Work on an Agile team to deliver technical solutions that meet our users' needs and ensure that operational tasks are completed on time, and coordinate with business units as needed.
- Participate in production support by responding to user tickets, user questions, system issues, and requests for data sets, reports, and system enhancements. Independently research and troubleshoot any issues. Consult other analysts as needed.
- Identify opportunities for process and/or system improvements. Make suggestions to implement those changes.
- Define and maintain business rules in Oracle Planning and Groovy to enforce validation, constraints, and automation across planning processes. And configure drivers, dimensions, hierarchies, and other metadata aspects of Oracle Planning models.
- Perform testing, debugging, and troubleshooting of business rules to ensure calculations are functioning as intended and provide ongoing support and guidance to business users on Oracle Planning functionality and processes.
Education
Bachelor of Science - Information Technology
VOLODYMYR DAHL East Ukrainian National University
Lugansk Ukraine06-2010
Skills
- Years of experience in the System Admin and Salesforce CRM Platform as both Administrator, analyst and quality engineer with experience in ( Salesforce Lightning, Service Cloud, Experience Cloud, Marketing Cloud, Analytics, CPQ, APEX and Visualforce development and Tableau) all phases of Software Development Life Cycle SDLC quality management systems and project life cycle processes with a strong work ethic and great attention to detail and ability to jump to the lower level to resolve issues, if required with metric-oriented deadlines while maintaining a high degree of accuracy
- Strong leadership and management skills, excellent verbal and written communication skills; ability to effectively communicate with business and technical I am a great team player possess a strong work ethic, entrepreneurial spirit, and flexibility
- Experienced and knowledgeable in Tableau Jira, Rally, Microsoft TFS, Microsoft azure, Slack, mulesoft Teams, Skype Agile methodology (scrum, Kanban, Safe) and waterfall
- Comfortable working with cross-functional business/IT teams with diverse styles, skills, and abilities across cultures and demonstrates ability to facilitate clear and concise conversations in conference calls over the phone and/or web
Certification
- Salesforce Administrattor
- Salesforce CPQ Specialist
- Salesforce Marketing Cloud Administrator
- IT information library Foundation (ITL)
- Scrum master
- Product Owner
Languages
English
Native/ Bilingual
Russian
Professional
References
References available upon request.
Timeline
Salesforce Administrator
Delta Air Lines, Inc(Contract)
06.2021 - Current
Salesforce Administrator ( CPQ )
Keurig Dr. Pepper Snapple Group(Contract)
12.2018 - 05.2021
Salesforce Business Process Dev. Analyst
Veritex Bank (contract)
10.2017 - 11.2018
Business Systems Analyst
Iowa Western Community College
06.2014 - 06.2017
Bachelor of Science - Information Technology
VOLODYMYR DAHL East Ukrainian National University
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