Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sanya Ignatovska

Sarasota,FL

Summary

Professionally committed, responsible and focused. Ability to utilize great customer service skills, courtesy, and a warm smile to enhance customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Relationship Banker

Truist Bank
07.2022 - Current
  • Opens new accounts, certificates of deposit, and all other products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.
  • Identifies and match customer product needs with Truist Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.
  • Processing loan applications.
  • Building relationship with small businesses, opening new business accounts and credit cards.
  • Follows proper procedures accurately and efficiently for all customer-servicing activities performed.
  • Explain bank products and services to clients.
  • Participate in continuous learning to gain knowledge of bank processes, policies, software, terminology, and rules and regulations.

Personal Banker

PNC Bank
01.2022 - 07.2022
  • Processing applications for credit cards, safe deposit boxes, and loan requests.
  • Opening checking and savings accounts.
  • Accepting and Processing applications for credit cards, safe deposit boxes, and loan requests.
  • Processing wire transfers.
  • Pursue leads and potential customers to expand services and products offered
  • Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
  • Performs lobby engagement activities to connect with customers
  • Having holistic conversations with clients to inquire, discover any financial need to improve significantly their financial position
  • Stays informed of all changes in policies and procedures to ensure compliance with current guidelines
  • Develops and maintains positive long term relationships with customers.
  • Possesses motivational and organizational skills

Universal Banker

BB&T now Truist Bank
03.2020 - 12.2021
  • Serves customers by completing account transactions.
  • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
  • Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
  • Recommending and explaining banking services and products to clients based on their needs.
  • Managing client bank accounts including opening and closing accounts and overseeing transactions.

Education

Associate's Degree - Tourism and Hospitality

St. Kliment Ohridski University
Bitola, R. Macedonia
06.2014

Skills

  • Attention to detail
  • Team player
  • Sales
  • Customer relationship management
  • Client service excellence

Certification

Florida Notary Public

Languages

Fluent in English, Macedonian, and other Southeast Europe languages

Timeline

Senior Relationship Banker

Truist Bank
07.2022 - Current

Personal Banker

PNC Bank
01.2022 - 07.2022

Universal Banker

BB&T now Truist Bank
03.2020 - 12.2021

Associate's Degree - Tourism and Hospitality

St. Kliment Ohridski University

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