Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sanya zaidi

Sanya zaidi

Katy,TX

Summary

Results-driven operations and analytics professional with over 3 years of experience in inventory management, fraud investigations, reporting, and cross-functional collaboration in high-volume retail environments. Strong background in planning, forecasting, and team training. Adept at using data to drive strategic decisions and improve KPIs. Passionate about optimizing processes and delivering results in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Senior Coordinator, Fraud Operations & Special Inv

Walmart.com
09.2024 - Current
  • Manage and lead investigations into potential fraudulent activities, ensuring all cases are thoroughly analyzed and documented
  • Coordinate cross-functional teams to support fraud detection, prevention, and resolution strategies • Monitor fraud trends and provide actionable insights to improve detection methods and reduce risks
  • Prepare detailed reports and presentations on investigation findings, ensuring accurate tracking of incidents and resolutions

Learning & Development Facilitator /Customer Service Subject Matter Expert

Walmart.com
07.2023 - 09.2024
  • Trained and mentored 30+ new hires and SMEs in systems and operations, including performance KPIs.
  • Created and refined onboarding materials to streamline process efficiency.
  • Conducted quality assurance reviews to improve agent performance and reduce operational errors.

Resolution Coordinator – Account Review

Walmart.com
04.2023 - 07.2023
  • Analyzed customer and inventory data to detect inconsistencies and develop preventive strategies.
  • Coordinated responses with internal teams to ensure timely and effective solutions to escalated issues.

Senior Collections Specialist

Target.com
08.2022 - 02.2023
  • Used Salesforce to manage accounts, ensuring accurate documentation of account status changes and legal considerations.
  • Balanced customer retention with payment recovery, improving recovery KPIs by 20%.

Sales Associate / Beauty Consultant

Saks Fifth Avenue
10.2021 - 08.2022
  • Designed and executed promotional content strategies, increasing monthly sales by 50%.
  • Managed inventory, tracked stock levels, and coordinated with suppliers to ensure timely replenishment.

Education

Bachelor of Arts - Psychology

University of Massachusetts Dartmouth
North Dartmouth, MA

Skills

    Demand & Inventory Planning

    Data Analysis & Forecasting

    KPI Monitoring & Reporting

    Vendor/Account Management

    Cross-functional Team Collaboration

    Retail Operations & Analytics

    Fraud Prevention & Resolution

    Salesforce

    Tableau

    Strong Communication

    Leadership

Timeline

Senior Coordinator, Fraud Operations & Special Inv

Walmart.com
09.2024 - Current

Learning & Development Facilitator /Customer Service Subject Matter Expert

Walmart.com
07.2023 - 09.2024

Resolution Coordinator – Account Review

Walmart.com
04.2023 - 07.2023

Senior Collections Specialist

Target.com
08.2022 - 02.2023

Sales Associate / Beauty Consultant

Saks Fifth Avenue
10.2021 - 08.2022

Bachelor of Arts - Psychology

University of Massachusetts Dartmouth

Similar Profiles

CREATE PROFILE