SANYAK DASGUPTA
Sr. Program Manager
Cary,NC
Summary
Senior Program Manager with 17+ years of experience in directing large scale Transformation and infrastructure management programs, overseeing million-dollar enterprise portfolios, and creating value-added campaigns to help organizations achieve dynamic goals. Adept at building, spearheading, and collaborating with high-performing project teams within matrix organizations, while establishing and maintaining relationships with professionals of all levels.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Program Manager, Transformation Program Management
BCBS North Carolina (Client)
Raleigh-Durham, NC
04.2019 - Current
- Managing Healthcare Transformation programs for Blue Cross NC that are part of Blue Cross Association mandated projects for Provider Management space.
- Successfully driven a Healthcare transformation programs that delivered 21% membership growth to a new Health plan in the State of North Carolina for a key strategic partnership between two of the major healthcare companies under a highly compressed timeline.
- Oversaw Provider data transformation and Medicaid Claims operations programs that are highly critical and directly related to Plan scorecard and performance with membership, and claims.
- Established a baseline budget for each program, managed the cost, updated the spend plan, and reported projected revenues and accruals with a 2.3 % variance on actuals compared to 7% variance benchmark.
- Ensured 100% adherence to the Software development Life Cycle’s framework and guiding principles for each project under the enterprise initiative programs.
- Administered third party labor estimates to drive 97% accuracy with program funding from Enterprise end.
- Ensured on-time delivery of 100% of program projects while meeting all contractual and deliverable commitments.
- Provided strategic directions to Project Managers towards issues, bottlenecks, risks, mitigation plan and operational strategies that helped complete 6 mission critical projects with 99.2% compliance score for the program.
- Implemented process for quick identification and modification of inefficiencies, leading to a 22% improvement in the time-to-deliver new features.
Transformation Manager, North America and LATAM
Genpact LLC Corporate
Dallas, TX
12.2018 - 04.2019
- Driven transformation programs across 6 verticals ensuring 100% adherence to timelines and budget.
- Implemented Quality programs to the existing healthcare operations, using Six Sigma Tools like FMEA, Box Plots, Standardization, Benchmarking, Value Stream Mapping (VSM), Normalization of data to analyze manual processes that could be automated, resulting $8.6 million business impact with process accuracy and faster turnarounds for daily operations.
- Drove RPA initiatives across verticals ensuring 70% LDT (Lean Digital Transformation) penetration rate for all engagements.
- Owned the Knowledge Management process to build content for In-house training and Lab saving 67% towards external training expenses.
Transition Manager, Advanced Platform Automation
Ciox Healthcare (Client)
Atlanta, GA
07.2018 - 12.2018
- Managed transformation program to transition legacy healthcare RMS to an advance platform- based application (Health-source) for Ciox Healthcare.
- The transformation helped manage, protect, and leverage health information to achieve 70% more operational efficiency and better patient outcomes compared to the legacy systems
- Driven Infrastructure Transition from Prism to Health-Source application for all participating Hospitals and Clinics across North America
- Successfully managed this transition with 100% turnaround within 8 months SLA
- Conducted Toll gates to ensure implementation status meets the delivery standard agreement
- Implemented Quality programs to the existing operations, using Six Sigma Tools like FMEA, Box Plots, Standardization, Benchmarking, Value Stream Mapping (VSM), Normalization of data to analyze manual processes that could be automated, resulting $18 million business impact for process accuracy and timeliness with several transformation projects
- Delivered 18% increase in Average Handling time for service handoff to operations team.
Program Manager, Compute Infrastructure Account
Cox Communications (Client)
Atlanta, GA
08.2016 - 07.2018
- Managed transformation programs on Compute Infrastructure includes Server, Network, VMWare, Storage, backup, IAAS and Service Desk for Cox Communications Atlanta region.
- Managed high viability enterprise Programs for upgrading existing Building Management System (BMS) software and unsupported IBM servers to a virtual server configuration within IAAS and SAAS that supports regional facility engineers to stay current with CPE (Customer premise Enhancements) applications saving 12.8 million annually for a total of 3 regions.
- Added 8.8% revenue growth with additional 10 FTE ramp up in Onsite for Cox Infrastructure via managed services by Genpact for fiscal year 2016.
- Strategized the Capacity Management programs that helped Compute environment and Backup Managed Services Operation efficiency yielded 21% growth to the Total contract Value (TCV) by the end of Fiscal year 2018.
- Consolidated work orders and reclassified resources based on skill set to deliver 31% increase with the overall project margin.
Program Manager – Telepresence Operations
General Electric (Client)
Alpharetta, GA
04.2013 - 08.2016
- Executed transformational services by leveraging existing/legacy network to build Video services utilizing minimal bandwidth, enabling 30% reduction to additional network design and implementation cost for GE Corporate
- Driven transformation programs to implement virtual collaboration space/ mobile office for GE that resulted in major makeover of end user collaboration solution that saved ~$10 million yearly
- Implemented 50 + large scale GE telepresence transformation initiatives that reduced Operational expenses by 17.4% for Fiscal year 2015
- Dealt with Vendor contracts for (Cisco, AT&T, Verizon and Orange) for Support functions on collaboration workspace ensuring 100% adherence to the contract.
Service Delivery Manager, GIS Command Center and Service Desk Operations
General Electric, Global Infrastructure Support (GIS)
Hyderabad, India
01.2006 - 04.2013
- Oversaw Service Operations & Delivery for Command Center supporting Outage Management process with an End-to-End approach to minimize MTTR/ service downtime for critical infrastructure incidents
- Delivered 20M BI (Business impact) through Automation and Service Improvement projects ran by offshore accounts
- Managed planning, Execution of Service, Improvement projects and Service coordination with various functions like transition, Finance, Human Resource, Quality, Training, Technology and Operation
- Successfully performed a business ramp up of 5 FTEs to GE Offshore Command Center Operations in 2010-2011 adding 5.1% revenue
- Reviewed the environment with regular meetings with the business/ support teams to identify issues and drive them for an acceptable solution meeting the contractual SLA of 98.5%
- Handled Crisis Management /Disaster Recovery per Business Continuity Planning with the Site Logistics ensuring 99% services uptime.
Education
Bachelor’s Degree - Human Rights
Annamalai University
Digital Transformation -
Darden School of Business & Virginia University
Diploma - Computers
NIIT
Skills
- Project Leadership
- Change Management
- Complex Problem-Solving
- Employee Motivation
- Strategic Planning
- Best Practices Implementation
- Business Forecasting
- Agile Methodology
- Progress Monitoring
- Scope Management
- Analytical Skills
- Personnel Management
- Project Integration Activities
- Risk Management
- Corrective Action Planning
- Staff Leadership
- Contingency Planning
- Program Review
- Relationship Management
- Problem-Solving Skills
- Implementation planning
- Risk management
- Simultaneous Development Team Management
- Client Interfacing
- Strategic goal development
- Deployment plans
- Knowledgeable in ITIL, Scrum, AWS, ISO
- Scope management
- Project cost management
- Lean/Six Sigma
- Work Breakdown Structure (WBS)
- Financial Management
- Budgeting
- Staff Management
- Business planning
- Business Development
- Strategic planning
Websites
Certification
- Professional Scrum Master (PSM 1)
- AWS Certified Cloud Practitioner
- AWS Partner ( Generative AI Essentials ) Business
- Career Essentials in Generative AI by Microsoft and LinkedIn
- Human Resource Management (IBMI)
- Leadership and Team Development (IBMI)
- Premiership in Business Management (ICTRD)
- ISO 27001 Lead Auditor
- ITIL V3 Foundation
- Quality Management
- Six Sigma Yellow Belt
- Intro to Artificial Intelligence – Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Program Manager, Transformation Program Management
BCBS North Carolina (Client)
04.2019 - Current
Transformation Manager, North America and LATAM
Genpact LLC Corporate
12.2018 - 04.2019
Transition Manager, Advanced Platform Automation
Ciox Healthcare (Client)
07.2018 - 12.2018
Program Manager, Compute Infrastructure Account
Cox Communications (Client)
08.2016 - 07.2018
Program Manager – Telepresence Operations
General Electric (Client)
04.2013 - 08.2016
Service Delivery Manager, GIS Command Center and Service Desk Operations
General Electric, Global Infrastructure Support (GIS)
01.2006 - 04.2013
Bachelor’s Degree - Human Rights
Annamalai University
Digital Transformation -
Darden School of Business & Virginia University
Diploma - Computers
NIIT
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