Sanyakorn Naruang
McCordsville,IN
Summary
Energetic and multilingual Person with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Experience with over 10 years of service and hospitality.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Thai Station Restaurant
Indianapolis, IN
03.2021 - Current
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Created new menu items based on guest feedback.
- Trained new employees to perform duties.
- Resolved guest complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sale transactions and daily shift reports.
- Completed thorough opening , closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling , and safety protocols.
Food Waiter
Thai Select
Zionsville, IN
01.2018 - 01.2020
- Informed customers about specials , upselling additional food and drink items
- Communicated effectively with kitchen staff concerning order status updates or special requests from guest
- Provided excellent customer service by anticipating needs of guests , responding quickly to requests , addressing complaints tactfully , and thanking guests for their patronage .
Assistant Teacher
EDU Square Language Institute
Bangkok, Thailand
03.2015 - 08.2016
- Participated in parent-teacher conferences to discuss children's development and progress.
- Created weekly newsletter for parents detailing upcoming events and activities.
- Provided one-on-one help to struggling students during study hall sessions.
Airport Customer Service Agent
Aeroflot Russian Airlines
Bangkok Suvarnabhumi Airport , Thailand
10.2013 - 04.2014
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers.
- Streamlined baggage handling procedures, resulting in reduced wait times and increased customer satisfaction.
Education
Bachelor of Travel And Tourism -
Suan Dusit Rajaphat University
Bangkok, Thailand06.2014
Skills
- Organization and Time Management
- Attention to Detail
- Decision-Making
- Self-Directed
- Organizational Skills
- Multitasking Abilities
- Thai/ English Translation
- Problem-Solving
- Customer Service
- Professional Appearance
- Cultural Awareness
- Food and Beverage Service
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Thai Station Restaurant
03.2021 - Current
Food Waiter
Thai Select
01.2018 - 01.2020
Assistant Teacher
EDU Square Language Institute
03.2015 - 08.2016
Airport Customer Service Agent
Aeroflot Russian Airlines
10.2013 - 04.2014
Bachelor of Travel And Tourism -
Suan Dusit Rajaphat University