Summary
Overview
Work History
Education
Skills
Timeline
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Sanyiah Byrd

Jacksonville,FL

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.

Overview

3
3
years of professional experience

Work History

Lead Caregiver

Sunrise Senior Living
07.2021 - Current
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Crew Member

McDonald's
09.2020 - 06.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Customer Associate

Fresh Market
08.2020 - 05.2021
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.

Education

High School Diploma -

Andrew Jackson High School
Jacksonville, FL

Skills

  • Case Management
  • Records Maintenance
  • Administering Budgets
  • Client Documentation
  • Time Management
  • Supporting Daily Living Needs
  • Household Chores
  • Direct Patient Care
  • Patient Care
  • Caregiving Skills
  • Patient Management
  • Mobility Support
  • Customer Care
  • Providing Feedback
  • Guest Experiences

Timeline

Lead Caregiver

Sunrise Senior Living
07.2021 - Current

Crew Member

McDonald's
09.2020 - 06.2021

Customer Associate

Fresh Market
08.2020 - 05.2021

High School Diploma -

Andrew Jackson High School

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Sanyiah Byrd