Sanylah Young
Atlanta,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
10.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Qualfon
05.2023 - 10.2023
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Customer Service Representative
Resultscx
11.2022 - 05.2023
- Answer and direct 60+ calls daily, with goals including selling gift baskets, managing customer orders, responding to customer questions, and cancelling out of stock orders
- Demonstrated solid product knowledge of products and gifts offered by client
- Assisted customers with online order navigation through company site
- Provided an excellent customer service atmosphere for all guests and greeted all customers on the first call
- Required to use multiple systems and toggle between several screens
Front End Supervisor
Kroger
02.2021 - 07.2022
- Scan, bag, load purchases, process check, credit card, coupon, and voucher transactions
- Managed daily till, completed opening and closing procedures
- Helped with stocking and merchandising to maximize sales and provide a pleasant shopping experience
- Provided an excellent customer service atmosphere for all guests and greeted all customer entering the store
- Conducted returns and informed customers of Kroger’s return policy
- Fielded customer complaints and issues with 90% of issues resolved to customers satisfaction.
Education
High School Diploma -
Georgia Connections Academy
Duluth, GA05.2023
Skills
- Team Collaboration – Service & Support – Friendly – Critical Thinker
- Communication– Customer Service-Conflict Resolution
- Proven capacity to troubleshoot issues and to resolve issues quickly Maintains a high level of professionalism, patience
- And efficiency to minimize customer dissatisfaction and increase customer loyalty
- Call Management
- Inbound and Outbound Calling
- Data Entry
- Quality Assurance Controls
- Executive Management Support
- Account Updating
Timeline
Customer Service Representative
Conduent
10.2023 - Current
Customer Service Representative
Qualfon
05.2023 - 10.2023
Customer Service Representative
Resultscx
11.2022 - 05.2023
Front End Supervisor
Kroger
02.2021 - 07.2022
High School Diploma -
Georgia Connections Academy
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