Summary
Overview
Work History
Education
Skills
Timeline
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Sanytra Johnson

Knightdale,NC

Summary

Accomplished Human Resources with 14+ years of expertise in workforce development, recruitment and employee relations within Military and civilian sectors. Certified HR professional adept at streamlining HR operations, enhancing organizational compliance, and fostering talent growth. Skilled in project management, communication, and team leadership. Seeking to leverage experience and certifications in a leadership role to drive organization success.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Vans
Aventura, FL
04.2024 - Current
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provided training to new employees on company policies and procedures.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Maintained a safe working environment by enforcing safety regulations.
  • Trained new employees on store policies, procedures and customer service standards.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Provide strategic leadership to store teams, achieving 10% increase in monthly sales by prioritizing customer-centric initiatives.
  • Manage daily operations, including inventory, customer service, staffing, and financial oversight.

Senior Personnel Officer

Miami Dade Transit
Miami, FL
04.2023 - 01.2024
  • Coordinated recruitment process for a workforce of over 4,000 employees, ensuring compliance with union agreements.
  • Designed job announcements and hiring packages, reducing vacancy rates by 15%.
  • Delivered vocational counseling to improve candidate placement and career growth opportunities.

  • Maintained accurate records of personnel transactions such as hires, promotions, transfers, performance reviews and terminations.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Changed employee information such as address and alerted payroll staff.
  • Advised management on best practices for managing personnel in compliance with federal labor laws.
  • Ensured all documents related to personnel transactions were properly filed according to established protocols.
  • Evaluated current compensation packages for fairness versus industry standards and recommended changes when necessary.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Scheduled or conducted new employee orientations.
  • Prepared or maintained employment records using human resources management system software.
  • Coordinated with managers to ensure that staffing needs were met in a timely manner.
  • Collaborated with department heads to develop succession plans for key positions within the organization.
  • Participated in career fairs representing the organization's interests in attracting top talent.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Assisted in the development of job descriptions, job postings and interview questions.
  • Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
  • Maintained records of personnel-related data such as hires, transfers, performance reviews and absenteeism.

Senior Customer Service Representative

Unied Health Care
Minnetonka, MN
04.2022 - 04.2023
  • Managed incoming calls from customers while providing exceptional service.
  • Consulted with customers regarding needs and addressed concerns.
  • Assisted in developing strategies to improve the overall customer experience.
  • Checked patient information and insurance coverage.
  • Resolved discrepancies in insurance payments with insurance companies.
  • Verified patient insurance eligibility and coverage details.
  • Submitted appeals to insurance companies when necessary.
  • Acted as a primary contact for families with diverse care needs, resolving 95% of customer issues on the first call.
  • Built long-term member relationships and conducted proactive outreach, resulting in a 10% increase in customer satisfaction scores.
  • Verified insurance coverage for treatments.
  • Assisted customers with insurance claims processing issues.
  • Verified insurance eligibility for services provided.
  • Researched legal documents related to insurance claims.

Human Resources Specialist

US Army National Guard
Raleigh, NC
02.2009 - 01.2022
  • Executed 1,500+ onboarding and personnel transfers using automated HR systems.
  • Developed SOPs for discharges, promotions, and other HR processes, enhancing efficiency by 20%.
  • Collaborated with Command Officers to ensure compliance with Military HR standards.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Coordinated training and development programs to enhance employee skills and support career growth.
  • Assisted with the development of recruiting goals by researching potential applicants' qualifications and backgrounds.
  • Collaborated with supervisors to ensure that military members met performance standards necessary for promotion.
  • Supported workforce planning and staffing strategies to align with organizational goals and objectives.
  • Developed processes to improve efficiency in the Human Resources department.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Hired employees and processed hiring-related paperwork.
  • Ensured compliance with federal and state labor laws and regulations.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Prepared or maintained employment records using human resources management system software.
  • Analyzed employment-related data and prepared reports.
  • Met regularly with management staff to discuss current staffing needs.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Managed employee records according to privacy protocols set forth by the Department of Defense.
  • Provided essential support to address individual HR needs of employees.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Provided advice on military regulations concerning pay entitlements, benefits, transfers, separations and other personnel matters.
  • Maintained records of personnel actions such as promotions, transfers, demotions and disciplinary actions.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Assisted in the review of resumes to identify qualified candidates for open positions within the organization.

Education

Vocational Certification - Human Resources

42A-Human Resources Specialist
Dublin, CA
01-2011

Vocational Certification - Information Technology

25U-Signal Support Systems Specialist
Fort Gordon, GA
01-2008

High School Diploma -

Millbrook High
Raleigh
06-2008

Skills

Technical Proficiencies:

Microsoft Office Suite Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), HRIS Systems )iPERMS, DCPDS, DJMS), MILPO, Leave-Log System

Human Resources Expertise:

Recruitment and Retention

Employee Relations, Compliance with Labor Laws (FMLA, FLSA, ADA)

Collective Bargaining Agreements

Core Competencies:

Leadership & Team Development

Project Management

Customer Service Excellence

Training & Instructional Design

Timeline

Assistant Store Manager

Vans
04.2024 - Current

Senior Personnel Officer

Miami Dade Transit
04.2023 - 01.2024

Senior Customer Service Representative

Unied Health Care
04.2022 - 04.2023

Human Resources Specialist

US Army National Guard
02.2009 - 01.2022

Vocational Certification - Human Resources

42A-Human Resources Specialist

Vocational Certification - Information Technology

25U-Signal Support Systems Specialist

High School Diploma -

Millbrook High

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Sanytra Johnson