Sanyu Turner
Customer Support Specialist
Richardson
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Lead | Sales Associate
VICTORIA’S SECRET & PINK
12.2021 - Current
- Drive sales growth and results through action and productivity by flexing into multiple areas within the store including selling, cashiering, processing, replenishing, and setting floor displays
- Assist team members with sales-processing tasks to meet daily sales goals
- Prepare for each shift by maintaining awareness of all sales, products, service and company policy knowledge to serve as a resource for both coworkers and customers
- Deliver a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the point-of-sale to promote revenue generation and customer satisfaction
Customer Support Advocate
SITEL
08.2022 - 11.2024
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Delivered friendly service and offered expert support in every interaction.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Customer Service Representative
CORNERSTONE STAFFING
05.2021 - 08.2022
- Work with inbound/outbound customers who have complaints, orders, or require information about products/services and provide solutions and prioritize the customers’ needs
- Serve customers by providing and upselling information about products and service when appropriate
- Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution with a 92% customer satisfaction rate
- Contribute to team effort by accomplishing related tasks and help prepare customer service reports by collecting and analyzing customer information while upholding customer confidentiality
Shift Leader
WINGSTOP RESTAURANTS
05.2018 - 05.2021
- Assist general manager in maintaining a positive environment for both customers and team members, training, customer service, product knowledge and education while encouraging safe work practices
- Entrusted with the responsibility to record accurate daily cash records, forecasted sales, and deliver bank deposits
- Provide effective and positive guidance and direct team members to follow store policies, ensuring that all Standard Operating Procedures are maintained and followed while adhering to merchandising and cleanliness standards
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively
Education
Bachelor of Business Administration - Management
Prairie View A&M University
Prairie View, TX 08.2021 - 12 2024
High School Diploma with Distinguished Level of Achievement - undefined
Lloyd V. Berkner High School STEM Academy
Richardson, TX 08.2017 - 5 2021
Skills
- Scheduling
- Customer service
- Team member Coordination
- Analytical
- Time Management
- Document Management
- Customer Relations
- Active listening
- Communication
- Management & Leadership
- Information Technology
- Critical Thinking & Problem-Solving
- Motivation and Delegation
- Opportunity Recognition
- Initiative
- Salesforce
- Microsoft Excel
- Microsoft PowerPoint
- Adaptability and flexibility
- Complaint resolution
Timeline
Customer Support Advocate
SITEL
08.2022 - 11.2024
Team Lead | Sales Associate
VICTORIA’S SECRET & PINK
12.2021 - Current
Bachelor of Business Administration - Management
Prairie View A&M University
08.2021 - 12 2024
Customer Service Representative
CORNERSTONE STAFFING
05.2021 - 08.2022
Shift Leader
WINGSTOP RESTAURANTS
05.2018 - 05.2021
High School Diploma with Distinguished Level of Achievement - undefined
Lloyd V. Berkner High School STEM Academy
08.2017 - 5 2021
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