Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SAORI GOMEZ

Temple,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

White Oak Station
04.2024 - Current
  • Resolved customer inquiries through email, online chat, and phone in English and Spanish.
  • Delivered exceptional customer service by leveraging extensive product knowledge.
  • Calculated order totals, updated accounts, and managed detailed inventory records.
  • Identified discrepancies in customer accounts and implemented solutions to resolve issues.
  • Communicated with management on escalated customer concerns to achieve resolutions.
  • Followed up with customers post-resolution to ensure satisfaction and maintain standards.
  • Cross-trained to provide backup support for organizational leadership.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 80 incoming calls, emails and faxes per day from customers.

Quality Assurance Lab Technician

American Synthetic Fiber
10.2023 - 04.2024
  • Executed routine preventive maintenance on equipment parts and materials.
  • Conducted technical and quality systems audits of laboratory operations.
  • Analyzed data to evaluate effectiveness of quality control processes.
  • Diagnosed malfunctions in technical equipment and reported findings.
  • Performed tests and inspections to ensure compliance with established standards.
  • Interpreted test results against specifications, recommending data release suitability.
  • Inspected raw materials and finished products, disposing of non-compliant items.
  • Managed recordkeeping, filing, and data entry for accurate documentation.

Quality Assurance Clerk (QA Clerk)

Walmart Fulfillment Center
01.2022 - 07.2023
  • Ensured product compliance with customer requirements and specifications.
  • Developed corrective action plans to address quality issues.
  • Performed audits to verify adherence to quality assurance standards.
  • Managed quality assurance databases for accurate record-keeping.
  • Analyzed and reported quality data to senior management for decision-making.
  • Collaborated across departments to improve quality assurance processes.
  • Identified and documented non-conformances to uphold quality standards.
  • Promoted a culture of quality by emphasizing best practices and customer expectations.

Patient Access Representee (Part-time)

Northeast Georgia Medical Center
02.2022 - 07.2022
  • Delivered exceptional customer service in fast-paced medical office setting.
  • Verified patient demographics and insurance information, collecting co-payments efficiently.
  • Scheduled appointments and maintained accurate electronic health records.
  • Assisted with check-in/check-out processes to ensure timely billing.
  • Greeted patients professionally and managed phone communications effectively.
  • Monitored and updated patient records following established protocols.
  • Provided support during registration and various clerical tasks as needed.
  • Ensured confidentiality of patient information in compliance with HIPAA regulations.

Logistics Clerk

Walmart
08.2021 - 01.2022
  • Cultivated positive relationships with customers and vendors to enhance collaboration.
  • Prepared detailed logistics operation reports, ensuring accuracy and comprehensiveness.
  • Utilized two-way radios for effective communication with drivers and personnel.
  • Updated traffic logs and maintained records to support operational efficiency.
  • Generated monthly reports for record-keeping and completed chart audits.
  • Verified original documents and prepared them for data entry.
  • Executed administrative tasks, including data entry, filing, and research support.
  • Ensured compliance with data entry standards while maintaining high accuracy.

Freight Handler

Wal-Mart Fulfillment Center
09.2020 - 08.2021
  • Unloaded and loaded materials in a timely and organized manner
  • Utilized forklifts, pallet jacks, and other loading equipment to move materials
  • Unloaded materials from trailers and containers in a safe and timely manner.

Education

Associate of Applied Science - Business Administration

Atlanta Technical College
Atlanta, GA
07-2025

High School Diploma -

Penn Foster High School
Scranton, PA
05.2021

Skills

  • Complaint resolution and problem solving
  • Active listening
  • Customer service
  • Critical thinking
  • Computer proficiency
  • Product knowledge and data entry
  • Appointment scheduling and account management
  • Data collection and account updating
  • Complaint Handling
  • Conflict resolution

Certification

Basic life support

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

White Oak Station
04.2024 - Current

Quality Assurance Lab Technician

American Synthetic Fiber
10.2023 - 04.2024

Patient Access Representee (Part-time)

Northeast Georgia Medical Center
02.2022 - 07.2022

Quality Assurance Clerk (QA Clerk)

Walmart Fulfillment Center
01.2022 - 07.2023

Logistics Clerk

Walmart
08.2021 - 01.2022

Freight Handler

Wal-Mart Fulfillment Center
09.2020 - 08.2021

Associate of Applied Science - Business Administration

Atlanta Technical College

High School Diploma -

Penn Foster High School

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SAORI GOMEZ