SAORI GOMEZ
Pendergrass,GA
Summary
Highly skilled professional with extensive experience in documentation, possessing a proven ability to facilitate successful outcomes. Outgoing, friendly, and people-oriented personality enables effective connection with diverse groups and individuals. Strong organizational skills and solid communication abilities efficiently support upper management. Diligent and strong contributor within organizations valuing exceptional customer service and hard work, dedicated to promoting teamwork and striving to make a positive impact. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
White Oak Station
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met all call quality standards and daily quotas for first-call resolution.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Quality Assurance Lab Technician
American Synthetic Fiber
10.2023 - 04.2024
- Performed routine preventive maintenance on equipment parts and materials.
- Performed technical and quality systems audits of laboratory.
- Completed recordkeeping, filing and data entry duties.
- Diagnosed and reported malfunctions of technical equipment.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Performed tests and inspections to conform to established standards.
- Performed routine maintenance and calibration on testing equipment.
- Recorded and organized test data for report generation and analysis.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
Quality Assurance Clerk (QA Clerk)
Walmart Fulfillment Center
01.2022 - 07.2023
- Ensured that products met customer requirements and specifications
- Developed and implemented corrective action plans to address quality issues
- Performed audits to verify compliance with quality assurance standards
- Assisted in the development of quality assurance reports
- Developed and implemented a comprehensive system for monitoring and evaluating product quality
- Managed and maintained quality assurance databases
- Maintained and updated quality assurance tracking systems
- Identified and documented non-conformances and deviations
- Analyzed and reported quality data to senior management
- Ensured compliance with applicable regulations and standards
- Collaborated with other departments to improve quality assurance processes
- Provided technical support to production personnel
- Developed and maintained Quality Assurance documents and specifications
- Analyzed data to identify trends in quality issues
- Performed data entry and maintained accurate records.
Patient Access Representee (Part-time)
Northeast Georgia Medical Center
02.2022 - 07.2022
- Provided excellent customer service to patients in a fast-paced medical office
- Verified patient demographics, insurance information and collected co-payments
- Scheduled patient appointments and maintained accurate records in electronic health records
- Assisted with patient check-in/check-out process to ensure timely and accurate billing
- Greeted patients and answered phones in a professional and courteous manner
- Monitored and updated patient records in accordance with established protocols
- Assisted with patient registration, scheduling and other clerical duties as needed
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Utilized excellent communication and interpersonal skills to provide patients with a positive experience
- Provided assistance to patients in completing required forms and documents
- Utilized medical office software to manage patient accounts and insurance information
- Maintained a high level of customer service and patient satisfaction.
Logistics Clerk
Walmart
08.2021 - 01.2022
- Developed and maintained positive working relationships with customers and vendors
- Prepared and maintained detailed reports on logistics operations
- Utilized two-way radios to communicate with drivers and other personnel
- Updated and maintained traffic logs, reports, and other records
- Created monthly reports for records and completes chart audits
- Checked original documents and prepared them for data entry purposes
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, and research and development
- Maintained a high level of accuracy and attention to detail
- Utilized various software programs to input data into databases
- Proficiently processed a high volume of data entries accurately and efficiently
- Ensured compliance with data entry procedures and standards.
Freight Handler
Wal-Mart Fulfillment Center
09.2020 - 08.2021
- Unloaded and loaded materials in a timely and organized manner
- Utilized forklifts, pallet jacks, and other loading equipment to move materials
- Unloaded materials from trailers and containers in a safe and timely manner.
Education
High School Diploma -
Penn foster high school
Scranton, PAAssociate of Applied Science - Business Administration
Atlanta Technical College
Atlanta, GA07-2025
Skills
- Complaint resolution
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Data Collection
- Account updating
- Problem Resolution
- Opening and closing accounts
- Account Management
- Complaint Handling
Certification
Basic life support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
White Oak Station
04.2024 - Current
Quality Assurance Lab Technician
American Synthetic Fiber
10.2023 - 04.2024
Patient Access Representee (Part-time)
Northeast Georgia Medical Center
02.2022 - 07.2022
Quality Assurance Clerk (QA Clerk)
Walmart Fulfillment Center
01.2022 - 07.2023
Logistics Clerk
Walmart
08.2021 - 01.2022
Freight Handler
Wal-Mart Fulfillment Center
09.2020 - 08.2021
Basic life support
High School Diploma -
Penn foster high school
Associate of Applied Science - Business Administration
Atlanta Technical College
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