Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Interests
Timeline
DeliveryDriver

reem rafeh

Houston,TX

Summary

Accomplished in enhancing customer experiences and streamlining operations, I leveraged my bilingual capabilities and Microsoft Office proficiency to resolve issues and promote satisfaction. Demonstrated leadership potential and teamwork, consistently achieving high levels of accuracy and efficiency in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
12.2023 - Current
  • Picked up meals from local restaurants and dropped off at residential and business customer locations
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues
  • Ensured that the correct order was delivered to the customer
  • Utilized GPS navigation systems to find most efficient routes for deliveries
  • Maintained positive attitude and diplomacy when dealing with customers and other team members

Main Cashier

sage bakery & grill
03.2020 - 11.2024
  • Stocked shelves with merchandise as needed during shifts
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer
  • Greeted customers as they entered the store, offered assistance when needed
  • Performed opening and closing duties such as counting money in cash drawers and checking all equipment for proper functioning
  • Collaborated with other team members to maintain high levels of customer satisfaction
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store

Waitress

la tartine de houston
04.2023 - 07.2023
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
  • Presented menus to patrons to answer questions about menu items and make recommendations
  • Informed customers of daily specials and signature menu items
  • Served alcoholic beverages responsibly in accordance with state laws
  • Demonstrated knowledge of wine selection, pairings, vintages
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
  • Explained menu items, describing ingredients and cooking methods upon request
  • Presented food and beverages to guests at tables

Return Processing Associate

Amazon
01.2023 - 04.2023
  • Checked packaging to verify good quality, no damage and acceptable appearance
  • Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies
  • Generated reports on returned merchandise using sales data analysis software tools
  • Operated warehouse equipment to unload, move and store returned items in designated areas
  • Performed quality control checks on returned products to ensure they met company standards

Waitress

Sayad Mediterranean Grill
10.2020 - 12.2022
  • Organized take-out orders efficiently according to customer requests
  • Maintained a clean work station by restocking supplies, wiping down counters
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Processed payments accurately using cash registers or POS systems
  • Developed positive relationships with regular customers through friendly conversation
  • Took orders for food and drinks and delivered them to guests
  • Prepared checks, itemizing total meal costs and taxes
  • Assisted in preparing salads, appetizers and desserts to speed up food service

Main Cashier

souq international supermarket
03.2020 - 12.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
  • Assisted with customer requests and answered questions to improve satisfaction
  • Maintained updated knowledge through continuing education and advanced training
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Tracked company inventories, moved excess stock, and arranged products to improve sales

Education

Associate of Science - Biomedical Engineering

Houston Community College
Houston, TX
05.2025

Skills

  • Customer service
  • Excellent time management skills
  • Teamwork and professionalism
  • Attention to detail and accuracy
  • Hardworking, dedicated, and responsible
  • Conflict Resolution and Problem-Solving
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Data Entry and Inventory Management Systems
  • Strong verbal and written communication
  • Cross-Cultural Communication (bilingual in Arabic and English)
  • Team collaboration and leadership potential
  • Flexible and adaptable
  • Critical thinking
  • Positive attitude

Certification

  • BLS Certificate
  • Alcohol Service License
  • Food Handler Certification

Hobbies and Interests

  • Photography
  • Hiking
  • Travel
  • Sports lover
  • Fitness training

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Elementary

Interests

  • Backpacking and Hiking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Gym Workouts
  • Team Sports
  • Road Trips
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Photography
  • Crafting and DIY Projects
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Delivery Driver

Uber Eats
12.2023 - Current

Waitress

la tartine de houston
04.2023 - 07.2023

Return Processing Associate

Amazon
01.2023 - 04.2023

Waitress

Sayad Mediterranean Grill
10.2020 - 12.2022

Main Cashier

sage bakery & grill
03.2020 - 11.2024

Main Cashier

souq international supermarket
03.2020 - 12.2020

Associate of Science - Biomedical Engineering

Houston Community College

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reem rafeh