Sapana Chaturvedi
Tempe,AZ
Summary
I am seeking a position with a prestigious organization that values ethics and professionalism, where I can excel and expand my horizons in the field of Human Resources and Administration.
Result-driven, dynamic go-getter with more than 6+ years experience in Human resource activities and Administration related work such as Manpower planning, End to end recruitment process, Time Office & Personnel Management, joining formalities, Induction program for new members, Relieving procedures and Full & Final Settlement, Exit interviews.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stay-at-home Mom
Self-employeed
06.2018 - 12.2023
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed household and family responsibilities, including childcare and housekeeping.
- Organized and planned family events and activities.
- Developed strong organizational and time management skills.
JR. EXECUTIVE IN HR & ADMIN DEPT
Mitsubishi Electric Automotive India Pvt. Ltd.
08.2013 - 05.2018
- Created and managed office systems to efficiently deal with documentation.
- Wrote reports, executive summaries and newsletters.
- Located bottlenecks to streamline existing processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Developed marketing campaigns for increased brand exposure and customer engagement.
- Managed financial budgets, ensuring cost-effective allocation of resources and timely payments to suppliers.
- Spearheaded project initiatives, leading cross-functional teams to successful completion within deadlines.
- Negotiated contracts with vendors, securing favorable terms while preserving strong partnerships.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Established and implemented departmental policies, goals and objectives.
SUPERVISOR – FRONT OFFICE
Hotel Le Meridian
06.2011 - 06.2012
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
ASSOCIATE – FRONT OFFICE
Radisson
03.2010 - 06.2011
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Served as corporate liaison for finance, IT, and marketing departments.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained new front office associates in hotel policies, software usage, and customer service best practices.
Education
Certificate of Completion in Data Analytics - Computer And Information Technology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ07.2024
Diploma In Hotel Management - Hotel Management
Agra Institute Of Management & Science
Agra,India06.2009
Bachelor of Science - Biology
Buddha Post Graduate Collage, Kushinagar
Gorakhpur, India07.2007
Skills
- Analytical and Critical Thinking
- Decision-Making
- Data Entry
- Friendly, Positive Attitude
- Recordkeeping
- Organization and Time Management
- Active Listening
- Performance Management
- Employee Relations
- Talent Acquisition
- Proficient with MS Office Suite (Excel and Power Point)
- HR Policy Formulation
- Diversity & Inclusion
- Compensation & Benefits
Certification
- CCC Qualified from NIELIT India(DOEACC).
- 6 month training at Hotel Fortune Murali Park, Vijayawada, Andhra Pradesh,India
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Stay-at-home Mom
Self-employeed
06.2018 - 12.2023
JR. EXECUTIVE IN HR & ADMIN DEPT
Mitsubishi Electric Automotive India Pvt. Ltd.
08.2013 - 05.2018
SUPERVISOR – FRONT OFFICE
Hotel Le Meridian
06.2011 - 06.2012
ASSOCIATE – FRONT OFFICE
Radisson
03.2010 - 06.2011
Certificate of Completion in Data Analytics - Computer And Information Technology
Maricopa Community Colleges - Mesa Community College
Diploma In Hotel Management - Hotel Management
Agra Institute Of Management & Science
Bachelor of Science - Biology
Buddha Post Graduate Collage, Kushinagar
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