Overview
Work History
Education
Timeline
Generic

Sapana Shah

Richardson,TX

Overview

2
2
years of professional experience

Work History

front handler

Chic-Fil-A
Kearney, Nebraska
11.2024 - 05.2025
  • Assisted customers with orders and provided menu information.
  • Maintained cleanliness and organization of dining area and kitchen.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Handled cash transactions accurately at the register while ensuring customer satisfaction.

Front Desk Receptionist

Edify education
Kathmandu, Kathmandu
01.2023 - 04.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted with training new servers on restaurant procedures and service standards.
  • Handled cash transactions and processed payments using point-of-sale system.
  • Collaborated with team members to ensure timely food delivery to customers.
  • Resolved customer complaints promptly to enhance dining experience.
  • Supported inventory management by restocking supplies as needed during shifts.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Greeted visitors and ensured a welcoming atmosphere at the education center.
  • Managed incoming calls and directed inquiries to appropriate staff members.
  • Scheduled appointments for students and staff using office management software.
  • Maintained organized front desk area to enhance operational efficiency.
  • Assisted in processing student applications and enrollment documentation.
  • Coordinated communication between departments to streamline information flow.
  • Supported administrative tasks by filing documents and managing office supplies.
  • Handled inquiries about educational programs and services offered by Edify Education.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Assisted in the management of the company's social media accounts.
  • Handled sensitive information in a confidential manner.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Assisted with travel arrangements for staff and management.
  • Updated and maintained office policies and procedures.

Education

Bachelor of Science - General Biology

University of Nebraska At Kearney
Kearney, NE
08-2024

Timeline

front handler

Chic-Fil-A
11.2024 - 05.2025

Front Desk Receptionist

Edify education
01.2023 - 04.2023

Bachelor of Science - General Biology

University of Nebraska At Kearney
Sapana Shah