Sapana Shah
Richardson,TX
Overview
2
2
years of professional experience
Work History
front handler
Chic-Fil-A
Kearney, Nebraska
11.2024 - 05.2025
- Assisted customers with orders and provided menu information.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions accurately at the register while ensuring customer satisfaction.
Front Desk Receptionist
Edify education
Kathmandu, Kathmandu
01.2023 - 04.2023
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with training new servers on restaurant procedures and service standards.
- Handled cash transactions and processed payments using point-of-sale system.
- Collaborated with team members to ensure timely food delivery to customers.
- Resolved customer complaints promptly to enhance dining experience.
- Supported inventory management by restocking supplies as needed during shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Greeted visitors and ensured a welcoming atmosphere at the education center.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments for students and staff using office management software.
- Maintained organized front desk area to enhance operational efficiency.
- Assisted in processing student applications and enrollment documentation.
- Coordinated communication between departments to streamline information flow.
- Supported administrative tasks by filing documents and managing office supplies.
- Handled inquiries about educational programs and services offered by Edify Education.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted in the management of the company's social media accounts.
- Handled sensitive information in a confidential manner.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Assisted with travel arrangements for staff and management.
- Updated and maintained office policies and procedures.
Education
Bachelor of Science - General Biology
University of Nebraska At Kearney
Kearney, NE08-2024
Timeline
front handler
Chic-Fil-A
11.2024 - 05.2025
Front Desk Receptionist
Edify education
01.2023 - 04.2023
Bachelor of Science - General Biology
University of Nebraska At Kearney