Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Saphira Jean Baptiste

Roselle Park,NJ

Summary

With my work experience thus far, I would describe myself as a dedicated caregiver with expertise in group home setting and an experienced retail and customer service representative. I have demonstrated the ability to thrive in demanding situations and skilled at cultivating strong rapport and lasting connections with customers.

Overview

7
7
years of professional experience

Work History

Beauty Advisor

Sephora
09.2023 - 02.2024
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Social Media Coordinator

L’Oreal
08.2024 - Current
  • Created social media content with consistent content and tone.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
  • Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
  • Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.

Special Needs Caregiver

Community Access Unlimited
07.2020 - 12.2023
  • Provided emotional support to enhance well-being and coping skills.
  • Worked with individuals with special needs to increase social skills and independence.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Coordinated with outside agencies such as therapists, counselors, and medical professionals to ensure comprehensive support for each client’s needs.

Customer Service Cashier

ShopRite Of Springfield
07.2018 - 03.2020
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Psychology

Union County College
Cranford, NJ

High School Diploma -

Union High School
Union, NJ
06.2019

Skills

  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Customer Engagement
  • Client Relationship Building
  • Retail experience
  • Upselling strategies
  • Products knowledge

Languages

French
Professional Working
Creole
Native or Bilingual
Spanish
Limited Working

Timeline

Social Media Coordinator

L’Oreal
08.2024 - Current

Beauty Advisor

Sephora
09.2023 - 02.2024

Special Needs Caregiver

Community Access Unlimited
07.2020 - 12.2023

Customer Service Cashier

ShopRite Of Springfield
07.2018 - 03.2020

Psychology

Union County College

High School Diploma -

Union High School

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Saphira Jean Baptiste