Summary
Overview
Work History
Education
Skills
Timeline
Generic
Saphirah Tausaga

Saphirah Tausaga

Customer Service
Harbor City,California

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Administrative Support Associate

DaHouse Ministries LOC
Las Vegas, NV
06.2005 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Front Desk Receptionist

Fairfield Marriott Inn & Suites
Twentynine Palms, CA
02.2013 - 11.2014
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Logistics Team Member

Clover
Ontario, CA
05.2012 - 01.2013
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Reviewed order data to verify transactions and shipping dates.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Tracked orders and notified customers of status or potential delays.
  • Reported customer feedback to management.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.

Breakfast Hostess

Holiday Inn Express Hotel Suites
Twentynine Palms, CA
04.2008 - 04.2012
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OPERA.

Housekeeping Supervisor

Holiday Inn Express Hotel Suites
Twentynine Palms, CA
04.2006 - 04.2012
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 40+ hours per week.
  • Directed team of 15 personnel in busy hotel with 150 rooms.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Improved process efficiency through effective inventory control in alignment with client standards.

Cashier

Rite Aid
Twentynine Palms, CA
07.2005 - 02.2006
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Summer Youth Employee

Dominguez Aquatic Center
Carson, CA
06.2002 - 09.2002
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Developed unique and thoughtful activities to engage diverse participants in group situations.
  • Monitored social interactions to promote positive social experiences for participants and prevent conflicts.

Education

High School Diploma -

Gardena Senior High School
Gardena, CA
01.2005

Skills

  • Data Entry and 10-Key
  • Materials Organization
  • Data Gathering
  • Stock Planning
  • Facilities Inspection
  • Building Repairs and Renovations
  • Credits and Refunds
  • Gift Wrapping
  • Feedback Acceptance
  • Shipment Procedures
  • Work Task Prioritization
  • Visitor and Customer Relations
  • Computer Proficiency
  • Call Answering and Routing
  • Telephone Etiquette
  • Front Desk Operations
  • Data Entry and Database Software
  • Vocal Performance and Singing

Timeline

Front Desk Receptionist

Fairfield Marriott Inn & Suites
02.2013 - 11.2014

Logistics Team Member

Clover
05.2012 - 01.2013

Breakfast Hostess

Holiday Inn Express Hotel Suites
04.2008 - 04.2012

Housekeeping Supervisor

Holiday Inn Express Hotel Suites
04.2006 - 04.2012

Cashier

Rite Aid
07.2005 - 02.2006

Administrative Support Associate

DaHouse Ministries LOC
06.2005 - Current

Summer Youth Employee

Dominguez Aquatic Center
06.2002 - 09.2002

High School Diploma -

Gardena Senior High School

Similar Profiles

CREATE PROFILE
Saphirah TausagaCustomer Service