Summary
Overview
Work History
Education
Skills
References
Timeline
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Saphire Riley

Carlisle,KY

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

6
6
years of professional experience

Work History

Restaurant Server

Texas Roadhouse
Lexington , Kentucky
02.2024 - Current
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.

Shift Lead

Condado
Lexington, Kentucky
09.2021 - 02.2024
  • Implemented company policies consistently across all shifts.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Identified opportunities for operational improvements and communicated them to management.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Provided guidance and support to other team members as needed.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Assisted in the development and implementation of new operational procedures.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Restaurant Assistant Manager

Horseshoe Bay Resort
Horseshoe Bay, Texas
01.2019 - 04.2020
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Effectively multitasked within fast-paced environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Bachelor of Science - Human Health Science - Pre-Pharmacy

University of Kentucky
Lexington, KY
05-2025

Skills

  • Efficient time-management
  • Verbal and written communication
  • Attention to detail
  • Medical Terminology
  • Customer service and care
  • Creative and critical thinking
  • HIPAA Compliance Understanding
  • Time-sensitive decision making

References

References available upon request.

Timeline

Restaurant Server

Texas Roadhouse
02.2024 - Current

Shift Lead

Condado
09.2021 - 02.2024

Restaurant Assistant Manager

Horseshoe Bay Resort
01.2019 - 04.2020

Bachelor of Science - Human Health Science - Pre-Pharmacy

University of Kentucky

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Saphire Riley