Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sapna Batra

Sapna Batra

Eagle,Idaho

Summary

MBA, SPC, SSBB, SSM, ITIL, RTE Highly motivated and result-oriented Program Manager with more than 18 numbers of experience in SDLC and agile methodology collaborating, capacity planning, coaching in product strategy, development, and life cycle management. An innovative leader who successfully led d diverse teams across various disciplines. A coach and a critical thinker with problem-solving skills and with track record of 100% on-time and within-budget delivery.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Advisor, Program Manager, Scrum Master/ IT Project Manager

Transunion, Illinois
12.2019 - Current
  • Delivered modernization of legacy systems in Customer Relationship systems to salesforce, migrating microservices to clouds or building API to bridge gap. Facilitated Agile ceremonies at Program/Team level, planned capacity, risk , cross-team dependencies, and increased team output/delivery by 20% by reducing work in progress ( WIP limit) and avoiding context switching
  • Promoted to Advisor role and was assigned bigger teams within 9 months of joining TU and assigned to hot projects to meet deadlines for the DevOps Team followed by a project for migration to clouds and saved more than 2 Million for on-time delivery.
  • Effective communication, conflict resolution, and problem-solving skills helped the team to launch the project effectively. I was requested by Technical Owners to mentor and build teams.
  • Pioneered a new Agile process with self-managing, self-organizing teams and published monthly newsletters for Agile PMO leading scrum masters
  • Trained SAFe Product Owner, Manager to reduce cost by 10% from in-house trainings.

Consultant

Xlysi
01.2011 - 04.2019
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Strategic partnership builder: Forged alliances with clients and did market research for projects
  • Onboarded and managed new client accounts to boost retention rates.

Technical Project Manager

Discover
02.2017 - 12.2017
  • Strategic Partnership alliance with Raytheon to build Proof of Concept for integrated fraud investigation to save on Agent Processing time and reduce research time from 7 days to 1 day.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance with KPMG for an innovative approach to solve the existing problem.
  • Developed and introduced IT strategies to improve operational efficiency and manage the vendors like Wipro, Cognizant for maintenance.

IT Project Manager/Agile

Abbott, Illinois
04.2014 - 04.2016
  • Led multiple offshore Scrum teams across different locations and time zones and Delivered Mylan portal off-spin for an acquisition project 2 weeks before the delivery date, saving a quarter million dollars by creating a separate data lakes and ETL specialist
  • Operational Efficiency Driver: Improved operational efficiency by 70% by continuously evaluating and establishing new workflows and improving process for triage help desk
  • Developed and delivered an automated metrics report to showcase delivery for SLA in excel by leveraging client’s data and saved FTE cost.
  • Achieved project deadlines by coordinating with contractors to manage performance. Interacted with vendors such as IBM, Cognizant, Wipro, and Abbott to resolve impediments

Program Director/Principal COI Analyst

ACS
04.2008 - 04.2010
  • Managed financial performance and productivity technology improvements. My portfolio was increased from 2M to 5M cost savings due to product decisions that maximized customer and business value.
  • Adaptable innovator and Data-Driven Decision Maker: Received ‘Innovator of the Year 2009’ award for building DMADV model, a six sigma methodology
  • Compliance: Ensured consistency of processes within approved standards and consistency across projects/programs.Held monthly meetings to track financial compliance.
  • Built and managed annual-financial forecasts, budgets and cost control

Cofounding Partner

Emberclear
07.2006 - 12.2009
  • Founding Partner of EmberClear (www.Emberclear.com) 2006-2010. I helped raise seed capital to form Emberclear, an energy development company along with four classmates of Duke MBA Class of 2004.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Developed and implemented strategies to enhance partner relations.
  • As a founding member supported the initial capital modeling of the company and remained its board advisor until 2009. I completed my tenure before company started trading its stock at Toronto Venture Stock Exchange and reached 650 M evaluations

Business System Analyst/Data Analytics

Micron
04.2006 - 04.2008
  • Managed several projects in the horizontal Systems Programming team
  • Introduced new implementations to support customer tickets for reporting and analytics requirements to remove any inaccuracies in data causing opportunity loss.
  • Maintained release plans and schedules to help consolidate various teams efforts in operations
  • Assessed business requirements to create focused solutions for Marketing/ Information Systems/ Internal R&D to improve analytics dashboard and reporting for Sales and Manufacturing departments to enhance clarity and transparency among products, customers, and revenue.

Technical Lead/Systems Programming

Micron
04.2000 - 04.2006
  • Led global deployment of applications over 23,000 machines and 11, servers world wide and with cross teams.
  • Developed and implemented cost-saving tools for automatic updates by field engineers. Saved 4 million dollars in the future field service engineer support cost by using in house automated Installation of applications of Fab, servers, and machines using Microsoft installation API
  • Supervised design of system architecture using Rational tools, C++, COM+, Perl, VisualBasic, ASP.Net, Unix and C#
  • Provided educational expertise and mentoring to junior team members, system managers and developers for deployment and use of application.

Lead Software Developer

Aithent
07.1998 - 10.2000
  • Collaborated on stages of the systems development lifecycle from requirement gathering to production releases for Holsted, a financial product and coordinated deployments of new software, feature updates and fixes.
  • Authored code fixes and enhancements for inclusion in future code releases and patches. Developed reports that were used by the systems.

Education

Masters in Business Administration - undefined

Duke University

Masters - Computer Applications

IMS

Bachelors in Arts - Mathematics

Delhi University

Skills

  • JIRA, Rally
  • DMADV/DMAIC Models
  • C, C, Visual Basic, SQL
  • Java, Python
  • Crystal Ball, Minitab
  • Project Planning
  • Capacity Planning/Estimations

Certification

AWS Solution Architect Associate, ITIL, Certified Certified Scrum at Scale practitioner, Safe Program Consultant, Six Sigma Black Belt (ACS) and RTE

Timeline

Advisor, Program Manager, Scrum Master/ IT Project Manager

Transunion, Illinois
12.2019 - Current

Technical Project Manager

Discover
02.2017 - 12.2017

IT Project Manager/Agile

Abbott, Illinois
04.2014 - 04.2016

Consultant

Xlysi
01.2011 - 04.2019

Program Director/Principal COI Analyst

ACS
04.2008 - 04.2010

Cofounding Partner

Emberclear
07.2006 - 12.2009

Business System Analyst/Data Analytics

Micron
04.2006 - 04.2008

Technical Lead/Systems Programming

Micron
04.2000 - 04.2006

Lead Software Developer

Aithent
07.1998 - 10.2000

Masters in Business Administration - undefined

Duke University

Masters - Computer Applications

IMS

Bachelors in Arts - Mathematics

Delhi University

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Sapna Batra