Sapna Goel
Los Angeles
Summary
Experienced Project and Program Manager with rich experience in various domains... Collaborative leader with proven ability to partner with coworkers to promote engaged, empowering work culture. Excellent strength in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Director Operations
DCluttter Consulting
06.2024 - Current
- Provide operational management and strategic oversight, planning and end to end execution direct-to-consumer services portal on web and mobile
- Development of Project Management function for strategic execution of processes, creating training programs for team alignment and achieving project goals.
Program Manager| Scrum Master
Warner Bros Discovery
02.2022 - 02.2024
- As Project Manager for multiple teams and initiatives, and member of Program Management Office, effectively managed processes and tasks for the cross-functional teams after Warner Bros merger with Discovery to launch the new streaming service Max in USA, LATAM, and EMEA
- Set up PMO processes and customized JIRA to effectively manage tasks for the cross-functional teams on Web, Mobile and CTV platforms, after Warner Bros' merger with Discovery Plus
- Successfully onboarded and mentored over 20 design team members on Jira
- As scrum master for the UX Content Writing, Core Design, and Sports teams, conducted daily standups, managed backlogs, user stories and acceptance criteria in Jira using Agile principles
- Executed all phases of the SDLC including product roadmaps and documentation on Confluence, managing and updating delivery timelines, maintaining risk logs, and managing project teams to produce quality deliverables in scope and on-time
- Collaborated with cross-functional business stakeholders to assure deliverables, expectations, and quality are met for successful project execution
- Led weekly meetings with executive leadership and cross functional teams to provide project summaries, action items and statuses, and other project-related documentation.
IT Project Manager Web Application Development and Maintenance
Public Storage
04.2021 - 02.2022
- Managed IT projects by collaborating with business stakeholders to introduce new features and enhancements to the Public Storage Web and Mobile app
- Led a team of Business Analysts to conduct detailed analysis of features and communicated with technology teams to ensure seamless integration across multiple applications on web
- Managed team tasks and user stories in Microsoft Visual Studio using Agile methodology.
Project Manager and Application Owner
Sony Pictures Entertainment
02.2019 - 05.2020
- The role entailed end-to-end Project Management for rolling out a third-party SaaS application for Deals and Contract Management of top-of-the-line talent for Motion Pictures Group at SPE
- Responsibilities included: Managing the team of developers and testers, sharing weekly project status reports to executive leadership, interfacing with vendors, internal/external stakeholders, and strategic partners to ensure efficiency and effectiveness of IT Asset and Configuration Management operations and processes
- Successfully facilitated meetings and managed communications between various Business Affairs stakeholders and groups such as the application development team, quality assurance, information security, and others
- Managed and executed UAT with end users and created the training plan and schedule for users on the new application
- Managed the risk logs by prioritizing and facilitating mitigation and resolution of risks/issues
- Created and managed the application's hyper care schedule for phased Go Live for stabilization and minimizing risks
- Defined the outage plan to facilitate the launch of the new application.
Product Owner | Scrum Master
Fox Home Entertainment
01.2018 - 12.2018
- This project entailed developing a cloud-based web application on the Salesforce platform to recoup the worldwide digital sales of titles against Minimum Guarantee or Annual Guarantee contracts
- Responsibilities: Collaborated with business users to gather detailed requirements, map current business processes for the new system, and determine interface requirements
- Developed detailed functional test scenarios to build internal design specifications for the application
- Regularly interfaced with the technical team to explain the detailed requirements for development
- Managed Agile user stories and sprints in Jira, conducted daily stand ups
- Planned and executed the Product Testing and UAT with end users.
Project Manager
Warner Bros
11.2013 - 11.2017
- As the PM on this project, communicated with business users in various territories (Japan, Italy, and Nordics) to ensure the successful rollout of Mediamorph for digital distribution licensees in their zones
- Responsibilities: Maintained schedule for onboarding of licensees into the Mediamorph system to capture royalties and POS data for digital media across WB territories
- Created and maintained dashboards, visual timelines, and weekly progress updates on SharePoint
- Performed testing and managed UAT for new features and incidents of Mediamorph
- Involved in go-live assistance and training business users as well as new members of the team.
Education
MBA - IT and Operations Management
IIM
MumbaiBE - Production and Industrial Engineering
MBM Engineering College
Skills
- Jira
- Confluence
- Microsoft Office
- Visio
- Salesforce
- Service Now
- Operational Excellence
- Organizational Development
- Workforce Planning
- Business Analysis
Certification
- Certified Scaled Agile Framework 6.0 Agilist
- Certified Scrum Master
Timeline
Director Operations
DCluttter Consulting
06.2024 - Current
Program Manager| Scrum Master
Warner Bros Discovery
02.2022 - 02.2024
IT Project Manager Web Application Development and Maintenance
Public Storage
04.2021 - 02.2022
Project Manager and Application Owner
Sony Pictures Entertainment
02.2019 - 05.2020
Product Owner | Scrum Master
Fox Home Entertainment
01.2018 - 12.2018
Project Manager
Warner Bros
11.2013 - 11.2017
MBA - IT and Operations Management
IIM
BE - Production and Industrial Engineering
MBM Engineering College