Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sapna Jindal

SUNNYVALE,CA

Summary

Software Development Manager with extensive experience at AWS and Amazon retail, specializing in team leadership and technical strategy. Proven ability to lead AI engineering teams and deploy AI models, enhancing model performance through innovative customization techniques. Proficient in AWS services and stakeholder management, promoting collaboration and driving innovation across diverse teams.

Overview

11
11
years of professional experience

Work History

Software Development Manager

AWS
Sunnyvale, CA
03.2024 - Current
  • Product : AWS Bedrock (GenAI Platform)
  • Directly led Bedrock model fine-tuning and distillation teams of 20 engineers and one manager.
  • Spearheaded launch of new model customization techniques and accelerated model deployment on Bedrock.
  • Collaborated with SOT model providers, including Anthropic, in-house AGI, and Meta.
  • Established new team at AWS Bedrock in April 2024 to deliver a critical confidential project for bedrock capacity management which required working with 10+ teams across bedrock model hosting, platform and control plane teams.

Software Development Manager

Amazon
Sunnyvale, USA
06.2022 - 03.2024
  • Product: Amazon Go (Just walk out tech)
  • Led a high-performing team of 20 software engineers, including a manager, to optimize critical services (store layouts and vending camera streams) for Amazon Go's Just Walk Out technology, ensuring efficient operations and a seamless customer experience.
  • Reduced Amazon Go store bring-up time by one week through automation and process simplification, contributing to the successful launch of over 100 stores and fueling business growth.
  • Led a cross-functional collaboration with 10 partner teams to re-architect the core service managing store layouts. This initiative improved data accuracy and established clear data ownership, enhancing overall data quality and accountability.
  • Championed quality and operational efficiency, leading a team that reduced high-severity issues by 80% (from 10 weekly to an average of 2).
  • Increased team recognition and leadership engagement by establishing new channels for team win visibility and regular accolades. Fostered a culture of open communication through prioritized one-on-one meetings.
  • Led operations for a geographically dispersed organization with 7 teams across the US and India. Implemented weekly operational dashboards to identify performance trends and proactively address potential issues during leadership reviews.
  • Awarded recognition at the Organization's Quarterly Offsite for demonstrating exceptional results on improving operational posture for the entire Organization.
  • Amazon Go, AWS Bedrock

Software Development Manager

Amazon India
Bangalore, India
06.2017 - 06.2022
  • Product: Amazon Prime
  • Led the development of new Prime membership plans for India, including the design and implementation of a recurring payment architecture to automate Prime renewals. Managed a team of 10 engineers in this successful initiative.
  • Led the development of a new microservice that enables targeted Prime membership plans for young customers.
  • Helped Prime launch 4 plans for different user segments enabling 1M Prime customers Acquisition.
  • Partnered with cross-functional Prime teams globally to glean best practices and tailor new Prime membership plans for the Indian market. Collaborated effectively with over 5 teams to ensure a successful regional launch.
  • Established a dedicated QA team of 3 QAE testers focused on building continuous testing solutions to ensure optimal Prime user experience.
  • Amazon Prime

Software Developer

Practo Technologies
Bangalore, India
03.2014 - 06.2017
  • Company Overview: Online HealthCare, Accolite Pvt Ltd
  • Developed a payments platform from the ground up for Practo, integrating with two payment gateways. This initiative streamlined the payment process and potentially improved user experience.
  • Pioneered full-stack development as an early engineer, establishing coding best practices that fostered a foundation for code quality and maintainability.
  • Online HealthCare, Accolite Pvt Ltd

Education

Bachelor's - Software Engineering

Punjab Engineering College
Chandigarh, India
01.2014

Skills

  • Java
  • AWS Services
  • System Design
  • Task Delegation
  • People Management
  • Stakeholder Management
  • Mentorship and Coaching
  • Hiring and Talent Acquisition
  • Team Leadership
  • Technical Strategy and Roadmap
  • Cross-functional collaboration

Timeline

Software Development Manager

AWS
03.2024 - Current

Software Development Manager

Amazon
06.2022 - 03.2024

Software Development Manager

Amazon India
06.2017 - 06.2022

Software Developer

Practo Technologies
03.2014 - 06.2017

Bachelor's - Software Engineering

Punjab Engineering College

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