Sapphira Hunt
Winter Garden,US
Summary
Dedicated Patient Coordinator with over 2 years of experience handling telecommunication and data entry software. Over 6 years of Customer Service Experience. With my creative problem-solving abilities, excellent organizational skills, and a background in communications I have the flexibility to adapt to any team.
Overview
5
5
years of professional experience
Work History
Provider Services Representative
Curative Health Plan
04.2024 - Current
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Maintained a audit rating of 98% with an average call handle time of 7 mins and 41 seconds
Patient Coordinator
Carenet Healthcare
11.2023 - 04.2024
- Ensured HIPAA protocol was followed when handling electronic medical record requests
- Directed billing inquiries, insurance billing, and insurance verifications for appropriate parties
- Handled inbound calls using business technology to assist patients with appointment scheduling, physician referrals, and hospital event maintenance
- Confirmed accuracy of patient profiles
- Assisted over 75 hospitals and healthcare providers located across the United States with Patient Management
- Invoked usage of internal communication channels to verify patient information with an average handle time of 6 mins and 23 secs
- Utilized Microsoft Teams to communicate with upper management when patients had complaints/compliments concerning physicians or hospitals
- Maintained quality standards of 95% customer satisfaction score with an average of 215 calls handled per month in a fast paced call center environment
- Maintaining confidentiality while discussing member insurance plans ranging from PPO to Medicare
Recruiter
Freedom Forever Solar
08.2022 - 09.2023
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes
- Recruited 15 applicants per week on average
- Developed and managed job opportunities listed on social media platforms and job boards
- The most successful job board listing has brought in 514 candidates
- Conducted reference checks, background screening, and other pre-employment checks to verify the applicant's resume information and add to process improvement
- Ensured data security by storing sensitive information in data bank
- Developed recruiting strategies to identify qualified candidates and build a network of applicants with a conversion rate of 73% hired performance tracking
Customer Service Representative
Efficient Home Services of Florida
03.2020 - 08.2022
- Answering questions of incoming customer inquiries via chat, inbound calls/outbound calls, and email maintaining a quality standards performance measure of 93%
- Setup consultations with sales representatives for offering solar products
- Make outbound calls assisting customers with product information and troubleshooting network operations
- Resolve customer complaints and inquiries in a professional and timely manner with a first call resolution rate of 71%
Education
A+ Certification -
CompTIA
10.2024
Bachelors - Liberal Studies
Point Park University
Pittsburgh, PA08.2019
Skills
- Active listening and Comprehension
- Task Management
- Flexible
- Problem Solver
- Integrity
- Microsoft Office
Accomplishments
- Currently undergoing a 6-month accelerated program for CompTIA A+ certification cores 1 & 2
- Major in Funeral Services with a Minor in Business Administration
- Dean's List Fall 2017 and Spring 2018
- Vice Presidential Scholarship Recipient
- Maintained 3.25 GPA
- Member of Black Student Union
Timeline
Provider Services Representative
Curative Health Plan
04.2024 - Current
Patient Coordinator
Carenet Healthcare
11.2023 - 04.2024
Recruiter
Freedom Forever Solar
08.2022 - 09.2023
Customer Service Representative
Efficient Home Services of Florida
03.2020 - 08.2022
Bachelors - Liberal Studies
Point Park University
A+ Certification -
CompTIA
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