Sapphira Hunt
Winter Garden
Summary
Dedicated Provider Relations Specialist with over 2 years of experience handling telecommunication and data entry software. Over 6 years of Customer Service Experience. With my creative problem-solving abilities, excellent organizational skills, and a background in communications I have the flexibility to adapt to any team.
Overview
3
3
years of professional experience
Work History
Provider Services Team Lead
Curative Health Plan
08.2022 - 09.2023
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes
- Recruited 15 applicants per week on average
- Developed and managed job opportunities listed on social media platforms and job boards
- The most successful job board listing has brought in 514 candidates
- Conducted reference checks, background screening, and other pre-employment checks to verify the applicant's resume information and add to process improvement
- Ensured data security by storing sensitive information in data bank
- Developed recruiting strategies to identify qualified candidates and build a network of applicants with a conversion rate of 73% hired performance tracking
Pharmacy Service Representative
CVS Specialty Pharmacy
03.2024 - Current
- Answering questions of incoming customer inquiries via chat, inbound calls/outbound calls, and email maintaining a quality standards performance measure of 93%
- Resolve customer complaints and inquiries in a professional and timely manner with a first call resolution rate of 87%
- Act as liasion between pharmacy and patients/healthcare providers/insurance answering questions regarding copays and insurance coverage, authorization requirements, and order maintenance
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Patient Coordinator
Carenet Healthcare
11.2022 - 04.2024
- Ensured HIPAA protocol was followed when handling electronic medical record requests
- Directed billing inquiries, insurance billing, and insurance verifications for appropriate parties
- Handled inbound calls using business technology to assist patients with appointment scheduling, physician referrals, and hospital event maintenance
- Confirmed accuracy of patient profiles
- Assisted over 75 hospitals and healthcare providers located across the United States with Patient Management
- Invoked usage of internal communication channels to verify patient information with an average handle time of 6 mins and 23 secs
- Utilized Microsoft Teams to communicate with upper management when patients had complaints/compliments concerning physicians or hospitals
- Maintained quality standards of 95% customer satisfaction score with an average of 215 calls handled per month in a fast paced call center environment
- Maintaining confidentiality while discussing member insurance plans ranging from PPO to Medicare
Education
No Degree - Certified Pharmacy Technician
RxTechExam
Distance Learning 06-2025
Bachelors - Liberal Studies
Point Park University
Pittsburgh, PA08.2019
Skills
- Relationship Management
- Flexible
- Problem Solver
- Leadership
- Microsoft Office
Accomplishments
- Currently undergoing a 6-month accelerated program for CompTIA A+ certification cores 1 & 2
- Major in Funeral Services with a Minor in Business Administration
- Dean's List Fall 2017 and Spring 2018
- Vice Presidential Scholarship Recipient
- Maintained 3.25 GPA
- Member of Black Student Union
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
03.2024 - Current
Patient Coordinator
Carenet Healthcare
11.2022 - 04.2024
Provider Services Team Lead
Curative Health Plan
08.2022 - 09.2023
Bachelors - Liberal Studies
Point Park University
No Degree - Certified Pharmacy Technician
RxTechExam
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