Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sapphira Mendoza

Banning,CA

Summary

Proactive, customer-focused retail professional with over 4 years of experience in reputable shops. Recognized for consistent order accuracy, outstanding customer service including in-store product selection and delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Customer service expert knowledgeable about food handling and sanitation. Offering 11+years of experience in Food Service Industry.

Overview

6
6
years of professional experience

Work History

Food Delivery Driver

GrubHub
04.2020 - Current
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Communicated with GrubHub to coordinate deliveries and obtain destination address.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Went over 365 days of operating motor vehicles without accident.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Instacart Shopper

Instacart
02.2020 - Current
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older and/or disabled customers put groceries away.
  • Exceeded customer expectations consistently as evidenced by 5 out of 5 star review from 110 reviews, frequent repeat customers and increasingly high tips.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Managed timely and effective replacement of damaged or missing products..
  • Listened to customer needs to identify and recommend optimal product selections.


Instructional Student Assistant

California State University Of San Bernardino
08.2019 - 03.2020
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Collaborated with colleagues to develop interdisciplinary lessons, broadening student understanding across multiple subjects.
  • Organized extracurricular activities that complemented coursework while promoting personal growth outside the classroom setting.
  • Evaluated and revised course content as needed, staying current in the field of study while ensuring relevancy for students.
  • Utilized multimedia resources to enrich lessons, increasing student engagement and motivation levels.
  • Promoted critical thinking skills among students via project-based learning assignments that required problem-solving and collaboration.

Assistant Manager

La Cabana Mexican Grill
04.2018 - 03.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Oversaw the implementation of a new point-of-sale system that streamlined checkout processes improving overall operational efficiency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Utilized social media platforms effectively to share promotional updates, engage with potential customers, and expand our brand presence online.

Education

Bachelor of Science - Nutritional Science And Dietetics

California State Universtay, San Bernardino
San Bernardino, United States
05.2022

Associate of Arts - Liberal Arts- Math And Science

Mt. San Jacinto College
Menifee, CA
05.2018

High School Diploma -

River Springs Charter School
Lake Elsinore, United States
06.2016

Skills

  • Food safety and sanitation
  • Attention to Detail
  • Point of sale operation
  • Ability to Lift 50 Pounds
  • Energetic and Outgoing
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Excellent Communication

Languages

Spanish
Native or Bilingual
American Sign Language
Elementary

Timeline

Food Delivery Driver

GrubHub
04.2020 - Current

Instacart Shopper

Instacart
02.2020 - Current

Instructional Student Assistant

California State University Of San Bernardino
08.2019 - 03.2020

Assistant Manager

La Cabana Mexican Grill
04.2018 - 03.2019

Bachelor of Science - Nutritional Science And Dietetics

California State Universtay, San Bernardino

Associate of Arts - Liberal Arts- Math And Science

Mt. San Jacinto College

High School Diploma -

River Springs Charter School

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Sapphira Mendoza