Summary
Overview
Work History
Education
Skills
Timeline
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Sapphire Corey

Trenton,GA

Summary

Front End Manager/Customer Service Representative with a proven track record at FoodCity, excelling in employee supervision and customer care. Recognized for enhancing customer satisfaction and building strong relationships through active listening and effective training. Promoted rapidly due to exceptional leadership skills, fostering an enhanced team environment. I excell in environments that allow me to work with people, and resolve conflict. I also thrive in high-stress conditions, working best when I have multiple things to handle. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

2
2
years of professional experience

Work History

Front End Manager

FoodCity
12.2024 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two months, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Lead Busser

Chili's Bar and Grill
09.2024 - 11.2024
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.

Customer Service Representative

Walmart
02.2024 - 08.2024
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Walgreens
11.2023 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Exceeded designated job duties within the establishment.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Youth Crew Member

Southeast Conservation Corps
06.2023 - 07.2023
  • Engaged in building a historical fence for Jay's Mill at Chattanooga Battlefield Historical Park.
  • Prepared designated land stretch by clearing it and removing invasive plants.
  • Collaborated effectively in physically demanding environments.

Education

Ivy Academy
Soddy-Daisy, TN
05.2024

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Performance improvements
  • Accident response
  • Listening skills
  • Hospitality services
  • Cash handling
  • Training and mentoring
  • Team supervision
  • Active listening
  • Relationship building

Timeline

Front End Manager

FoodCity
12.2024 - Current

Lead Busser

Chili's Bar and Grill
09.2024 - 11.2024

Customer Service Representative

Walmart
02.2024 - 08.2024

Customer Service Representative

Walgreens
11.2023 - 01.2024

Youth Crew Member

Southeast Conservation Corps
06.2023 - 07.2023

Ivy Academy

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Sapphire Corey