Sapphire Diaz
St. Cloud,FL
Summary
Experienced professional with a strong background in the medical and clerical fields. Dedicated to delivering exceptional customer service and providing administrative support. Collaborative approach and adaptability to changing needs contribute to effective team dynamics and smooth operations. Proficient in managing multi-line phone systems, scheduling, and creating a welcoming environment. Known for reliability, organization, and a poised demeanor.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist & Medical Assistant
Gastroenterology Associates of New Jersey
08.2020 - Current
- Greeted guests at front desk while managing check-in process.
- Maintained organized and clean front office
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly
- Monitored and recorded vital sign
Front Desk Receptionist
Renal Hypertension Associates & Main Medical Associates
09.2019 - 08.2020
- Ensured reception area was well maintained, neat and clean
- Received patient insurance or cash payments, recorded them, and provided receipts to patients
- Scheduled the appointments for the patients and informed the doctor accordingly
- Answered and directed incoming calls, provided information, and handled patient inquiries
- Monitored and recorded vital sign
- Authorized drug refills and provided detailed prescription information to pharmacies
Cashier
Starbucks Coffee
01.2019 - 06.2019
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Bag, box or wrap goods
Cashier
Panera Bread
01.2018 - 12.2018
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Issue change, receipts, refunds, or tickets
- Count money in cash drawers at the beginning and end of shifts
Pharmacy Clerk
Main Fair Pharmacy
06.2016 - 11.2017
- Answered patient phone calls, verified insurance and assisted with prescription refill process
- Ensured prescription information and medication was accurately typed and filed within pharmacy software system
- Supported general operations of the store including customer check-out, freight processing, merchandising, photo file processing and opening and closing the store
Education
Medical Assisting + First Aid
Passaic County Technical Institute
Wayne06.2019
Skills
- Telephone etiquette
- Data entry
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Document management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist & Medical Assistant
Gastroenterology Associates of New Jersey
08.2020 - Current
Front Desk Receptionist
Renal Hypertension Associates & Main Medical Associates
09.2019 - 08.2020
Cashier
Starbucks Coffee
01.2019 - 06.2019
Cashier
Panera Bread
01.2018 - 12.2018
Pharmacy Clerk
Main Fair Pharmacy
06.2016 - 11.2017
Medical Assisting + First Aid
Passaic County Technical Institute
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