Sapphire Imbriani
Houston,TX
Summary
Detail-oriented and performance-driven professional with substantial experience in identifying and assessing customer needs, responding to complex inquiries, processing payments/data entry tasks, and building sustainable relationships with clients. Adept at managing and streamlining payroll processes, upholding accurate records, and offering subject matter expertise to key clients. Instrumental in maintaining positive, empathetic, and professional attitude. Demonstrated ability in leading, training, and mentoring cross-functional teams. Proven to meet and exceed set performance goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing and Inventory Specialist
Group 1 Automtive
01.2023 - Current
- Entered inventory data to ensure accuracy
- Maintained up-to-date information, shortages and discrepancies to keep records current and accurate.
- Kept accurate payment accounting
- Verified accurate documentation and billed between 50-80 deals per day
- Confirmed pay plans and payroll for salespeople
- Issued equity checks and cleared debits
- Process and post payments for units promptly
- Collaborated with different departments to ensure accurate payment posting in correct accounts
- Made and posted payments for units that required payoff's in timely manner
- Ranked number 2 in department for meeting and surpassing metrics
- Main point of contact for clients for questions or issues
Billing Specialist
Expedia.com
09.2018 - 09.2022
- Addressed customer concerns promptly to ensure excellent customer experience
- Maintained data integrity by verifying accuracy of customer data
- Handled Complex and escalated customer issues
- Utilized JIRA, Salesforce products, and slack
- Surpassed daily case closure and service level expectations
- Troubleshoot issues with customer to resolve issues
- Provided customer success to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Experience in using Google Docs and Excel
- Selected to train and mentor new team members by managers on payment systems and policies
- Selected to build cohesive groups and promote operational performance
- Selected by upper management to be apart of specialized projects
- Assisted partners with onboarding to website
Education
High School Diploma - undefined
Rouse High School
Leander, TX2013
Skills
- Payment Posting
- Schedule & Workflow Management
- Database Management
- Clients Acquisition & Retention
- Continuous Process Improvement
- Experienced in Microsoft Word/Excel/Powerpoint/Salesforce/JIRA
- Strategic Planning & Execution
- Regulatory Compliance
Certification
- Food Handlers Certificate
- TABC Certified
Community Service
- Austin Trail of Lights
Timeline
Billing and Inventory Specialist
Group 1 Automtive
01.2023 - Current
Billing Specialist
Expedia.com
09.2018 - 09.2022
High School Diploma - undefined
Rouse High School
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