Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Saprea Jackson

Camden,NJ

Summary

Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.

Overview

13
years of professional experience
1
Certification

Work History

NATIONAL RECOVERY AGENCY

Debt Collector
08.2024 - Current

Job overview

  • Help consumers set up a payment arrangement to help them clear delinquent accounts
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.

MRS BPO

Debt Collector
11.2023 - Current

Job overview

  • In the first month of joining my team I received Rookie of the month.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Courtyard by Marriott

Front Desk Agent
06.2023 - 01.2024

Job overview

  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Residence Inn by Marriott

Front Desk Agent
02.2022 - 05.2022

Job overview

  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Fairfield Inn by Marriott

Front Desk Supervisor
12.2017 - 05.2022

Job overview

  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.

TownePlace Suites by Marriott

Front Desk Agent
03.2016 - 11.2017

Job overview

  • Answered multi-line phone system and enthusiastically greeted callers.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Xerox

Consultant-Benefits Specialist
09.2014 - 11.2014

Job overview


  • Determined Eligibility of Clients
  • Enrolled Candidates in Companies such as 7-Eleven and L-Three
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Northland Group Inc

Debt Collector
11.2012 - 10.2013

Job overview


  • Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.

Education

Bloomfield
Bloomfield, NJ

No Degree from Medicine & Dentistry
06.2004

University Overview

  • High school or equivalent in Medicine & Dentistry
  • COLLEGE PREP

Skills

  • Debt recovery strategies
  • Skip tracing techniques
  • Patience and persistence
  • Goal-oriented mindset
  • Call center experience
  • Stress tolerance
  • Client relations
  • Proficiency in microsoft, excel, word
  • Negotiation
  • Assertiveness
  • Account management
  • Payment acceptance

Certification

  • Driver's License
  • February 2023 to April 2028

Timeline

Debt Collector

NATIONAL RECOVERY AGENCY
08.2024 - Current

Debt Collector

MRS BPO
11.2023 - Current

Front Desk Agent

Courtyard by Marriott
06.2023 - 01.2024

Front Desk Agent

Residence Inn by Marriott
02.2022 - 05.2022

Front Desk Supervisor

Fairfield Inn by Marriott
12.2017 - 05.2022

Front Desk Agent

TownePlace Suites by Marriott
03.2016 - 11.2017

Consultant-Benefits Specialist

Xerox
09.2014 - 11.2014

Debt Collector

Northland Group Inc
11.2012 - 10.2013

Bloomfield

No Degree from Medicine & Dentistry

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Saprea Jackson