Sabrina Thibeau
Boston,United States
Summary
Store Manager with an impressive 17+ years of experience in the retail sector, adept at overseeing all facets of store operations, from meticulous inventory management to comprehensive employee training. Demonstrates a customer-centric approach coupled with strong leadership skills, ensuring smooth store operations even in high-pressure situations. With a proven record in maintaining a well-stocked inventory and conducting accurate transactions.
Overview
23
23
years of professional experience
Work History
Floor Associate
Dollar Tree
Quincy, MA
10.2024 - Current
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Organized displays to attract customers and promote sales.
- Replenished supplies such as paper towels, toilet tissue, soap., as needed.
Store Manager
Cumberland Farms
HULL, United States
07.2022 - Current
- Steering Cumberland Farms store operations since July 2022, implementing innovative retail strategies
- Focused on delivering top-notch results through hard work, adaptability, and continuous learning
- Managed store operations with a keen eye on details, ensuring smooth workflows
Store Manager
Dunkin Donuts
WESTWOOD, United States
07.2016 - 06.2022
- Steered daily operations at Dunkin Donuts
- Implemented innovative marketing strategies
- Boosted sales, exceeding revenue goals
- Fostered a positive team environment, driving exceptional customer service
Store Manager
Dunkin Donuts
BOSTON, United States
04.2013 - 09.2014
- Managed cash and credit transactions with precision
- Strictly adhered to company policies and guidelines
- Oversaw employee scheduling and training initiatives
- Boosted team morale and performance through supportive leadership
- Implemented innovative strategies to drive store success
Cashier
Bakery Cafe
BOSTON, United States
05.2011 - 12.2013
- Provide excellent customer service to ensure a positive experience for bakery cafe customers, including taking orders, processing payments, and resolving customer issues
- Assist with stocking and organizing merchandise to ensure shelves are fully stocked and visually appealing to customers
- Maintain a clean and organized workspace at all times to ensure a hygienic and efficient work environment for both employees and customers
Customer Service Manager
Walmart
WALPOLE, United States
01.2009 - 05.2011
- Oversaw staff training, ensuring adherence to high service standards and protocols
- Proform cash drops
- Cash out and setup cash registers
- Attend to customer complaints
- Proform price overrides
Cashier
Market Basket
Somerville, MA
11.2007 - 10.2008
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
Cashier
Panera Bread
EVERETT, United States
04.2004 - 12.2006
- Managed cash and credit transactions with precision
- Ensured cashier station cleanliness and organization
- Collaborated effectively with team for seamless store operations
- Efficiently managed transactions, ensuring customer satisfaction and operational excellence at Panera Bread
Crew Member
Rebbeca's Cafe
Boston, MA
06.2001 - 01.2003
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Certified Nursing Assistant -
Marion Manor
SOUTH BOSTON, MA12.2007
High School Diploma - General studies
Boston High
BOSTON, MA12.2006
Skills
- Strong leadership skills
- Customer-oriented
- Organized multi-tasker
- Good with numbers and math
- Excellent ability to pay attention to detail
- Positive attitude
- Dedicated team player
- Open availability
- Quick learn
- Well-stocked inventory
- Employee training
- Store operations
- Returns and exchanges
- Planogram implementation
Timeline
Floor Associate
Dollar Tree
10.2024 - Current
Store Manager
Cumberland Farms
07.2022 - Current
Store Manager
Dunkin Donuts
07.2016 - 06.2022
Store Manager
Dunkin Donuts
04.2013 - 09.2014
Cashier
Bakery Cafe
05.2011 - 12.2013
Customer Service Manager
Walmart
01.2009 - 05.2011
Cashier
Market Basket
11.2007 - 10.2008
Cashier
Panera Bread
04.2004 - 12.2006
Crew Member
Rebbeca's Cafe
06.2001 - 01.2003
Certified Nursing Assistant -
Marion Manor
High School Diploma - General studies
Boston High
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