Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Saprina Saintil

Pine Castle,FL

Summary

Results-driven hotel manager with strong attention to detail and a focus on customer service. Expertise in staff training, conducting inspections, and monitoring feedback to ensure optimal guest satisfaction and operational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Overnight Hotel Manager

Beau Rivage Resort & Casino
Biloxi, Mississippi
12.2021 - 01.2025
  • Oversaw housekeeping and maintenance to meet cleanliness standards.
  • Collaborated with departments to streamline communication and workflows.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Handled guest complaints professionally and efficiently.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Monitored customer feedback surveys and took appropriate action based on results.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Trained and supervised kitchen staff on cooking techniques.
  • Prepared and served a variety of cocktails and beverages to customers.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Greeted arriving guests and checked them in to their rooms.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Documented wake-up requests and set up automatic calls in system.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.

Front Desk Supervisor

Hyatt Place Daytona Beach
Daytona Beach, Florida
02.2019 - 06.2021
  • Trained new staff on customer service protocols and hotel procedures.
  • Handled guest inquiries and resolved issues with professionalism and efficiency.
  • Coordinated room assignments and maintained accurate occupancy records.
  • Collaborated with housekeeping to ensure timely room availability for incoming guests.
  • Delivered engaging cross-training sessions for team members across various departments.
  • Supervised night audit operations ensuring accurate financial reporting.
  • Resolved customer complaints promptly and efficiently.

Gallery Host

Hyatt Place Airport
Orlando, Florida
02.2017 - 01.2019
  • Assisted with check-in and check-out processes for hotel guests.
  • Provided information about hotel services and local attractions to guests.
  • Assisted chefs in food preparation and cooking tasks during busy hours.
  • Prepared and served a variety of cocktails and beverages to customers.
  • Managed nightly front desk operations and guest check-ins.

Education

Associate of Arts - Hospitality Administration And Management

Valencia College
Orlando, FL
06-2015

Skills

  • Property management
  • Customer service
  • Guest relations
  • Financial reporting
  • Attention to detail
  • Employee scheduling
  • VIP services
  • Profit and loss understanding
  • Team leadership strength
  • Customer relationship management (CRM)
  • Workflow coordination
  • Training and development skill

Certification

  • 2025 Certified Hotel Manager (CHM) Certificate
  • Active CPR First Aid Certification

References

References available upon request.

Timeline

Overnight Hotel Manager

Beau Rivage Resort & Casino
12.2021 - 01.2025

Front Desk Supervisor

Hyatt Place Daytona Beach
02.2019 - 06.2021

Gallery Host

Hyatt Place Airport
02.2017 - 01.2019

Associate of Arts - Hospitality Administration And Management

Valencia College

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