Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Get To know ME
References
Timeline
Generic

Sapuala Pen

San Diego,CA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Assistant Manager

SUBWAY®Restaurants
San Diego, CA
04.2018 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
  • Installed new versions of Windows OS on users' computers when needed.
  • Provided guidance to end-users regarding best practices while working with different Microsoft products like Outlook Express or Internet Explorer.
  • Utilized PowerPoint to to present data and information with text, diagrams with animation.
  • Produced high-quality spreadsheets, documents and presentations for customer-facing and internal needs.
  • Received, sent and edited emails through Microsoft Outlook.
  • Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
  • Created, saved and shared documents for internal team and customers.
  • Set up page layouts for margins, columns and printing.
  • Designed templates with hidden functionality to save time on repetitive tasks.
  • Analyzed workflows and established priorities for daily operations.
  • Managed backup, user account and helpdesk systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Barista Trainer

Starbucks
San Diego, CA
02.2020 - 10.2024
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Developed detailed lesson plans to ensure consistent delivery of training materials.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.

Education

High School Diploma -

Herbert Hoover High School
San Diego, CA
06-2018

Some College (No Degree) - Sociology

San Diego City College
San Diego, CA

Some College (No Degree) - English Language and Literature

San Diego City College
San Diego, CA

Skills

  • Employee Scheduling
  • Product and service knowledge
  • Employee Performance Evaluations
  • Recruiting and interviewing
  • Staff Supervision

Affiliations

  • On my free time I love to sing, paint, and read.

Languages

English
Professional
Spanish
Limited

Get To know ME

  • I am the oldest out of 7, raised by a single parent (mother).
  • Gift giving and words of affirmations is my love language.
  • I am and open-minded person so I am very easy to please and I am very easy to be outgoing/working with others.

References

References available upon request.

Timeline

Barista Trainer

Starbucks
02.2020 - 10.2024

Assistant Manager

SUBWAY®Restaurants
04.2018 - Current

High School Diploma -

Herbert Hoover High School

Some College (No Degree) - Sociology

San Diego City College

Some College (No Degree) - English Language and Literature

San Diego City College

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Sapuala Pen