SAQIB HUSSAIN
Abu Dhabi,UAE
Summary
Seasoned IT professional with 17+ years of experience in IT Project & Service delivery. Certified PRINCE2 Practitioner, ITIL v4, and Leading Digital Transformation. Demonstrated expertise in IT project leadership, product development, digital transformation, and AI-driven solutions.
Overview
17
17
years of professional experience
7
7
Certification
Work History
IT Lead - GCC Countries
United Nations High Commissioner for Refugees
01.2018 - Current
- Lead IT services and project delivery for the Gulf region, ensuring reliable, secure, and cost-effective IT solutions and services.
- Collaborate with cross-functional teams to align technology with organizational goals
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Spearhead digital transformation initiatives to enhance humanitarian efforts.
- Develop and enforce IT policies and procedures to ensure compliance with organizational standards and regulatory requirements
ITSM Specialist
United Nations World Food Programme
01.2013 - 12.2018
- Oversaw IT strategy, infrastructure, and cybersecurity, ensuring alignment with organizational objectives
- Implemented cloud-based solutions, resulting in improved scalability and cost savings
- Led ERP system implementation, enhancing operational efficiency and data accuracy
- Conducted regular IT audits and assessments to identify areas for improvement and implement corrective actions.
- Established strong working relationships with internal stakeholders, fostering collaboration and improving overall IT service delivery.
ITSM Specialist
United Nations World Food Programme
01.2008 - 12.2013
- Managed and administered all IT execution in the UNWFP Karachi Office, reporting to the Head of IT WFP Pakistan
- Maintained OPEX and CAPEX budget controls to support organizational, departmental, and individual goals
- Developed and implemented IT service management processes to improve service delivery and customer satisfaction
- Coordinated with global IT teams to ensure seamless integration of local and international IT initiatives
- Conducted training sessions for staff on new technologies and IT best practices
Education
Master of Science - Network Management & Telecommunication
Mohammad Ali Jinnah University
12-2015
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
01-2007
Skills
- Agile framework
- Leadership
- Project Management
- Data analysis
- IT Service Management
- Digital Transformation
- Proficient in MS Project, Trello
Accomplishments
- Generative AI Projects: Led the implementation of generative AI solutions to automate routine tasks and improve operational efficiency. Collaborated with team to develop and deploy AI models tailored to organizational needs.
- Deployment of a SaaS Platform: Managed the deployment of a Software-as-a-Service (SaaS) platform to support various organizational functions. Ensured seamless integration with existing systems . Utilized ITIL frameworks to manage service delivery and ensure high availability and reliability.
- Cloud ERP Project coordinator :Effectively coordinated the deployment of a cloud ERP system, coordinated with cross-functional teams to ensure successful implementation and user adoption.
- Migration to Cloud Infrastructure: Oversaw the migration of on-premises infrastructure to cloud-based solutions. Leveraged project management skills to coordinate with stakeholders and ensure successful project completion.
- IT Service Delivery and Infrastructure Projects: Managed multiple large & small IT Infrastructure & product development projects, ensuring timely completion and adherence to budget constraints
Certification
- PRINCE2 Practitioner
- Leading Digital Transformation
- AI for Managers by Microsoft
- ITIL v4
- Google Project Management Foundation
- Several leadership workshops
Languages
English
Native or Bilingual
Arabic
Limited Working
Urdu
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
MS Power Platform
MS Project
Trello
Cloud ERP
Timeline
IT Lead - GCC Countries
United Nations High Commissioner for Refugees
01.2018 - Current
ITSM Specialist
United Nations World Food Programme
01.2013 - 12.2018
ITSM Specialist
United Nations World Food Programme
01.2008 - 12.2013
Master of Science - Network Management & Telecommunication
Mohammad Ali Jinnah University
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
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