Summary
Overview
Work History
Education
Skills
Certification
References
Extracurricular Activities
Hobbies and Interests
Timeline
SAQIB SYED

SAQIB SYED

Parma Hts,UNITED STATES

Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse associate

Amazon
12.2021 - 04.2022


  • Loaded and unloaded packages in a fast-paced warehouse environment.
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.

Sales representative

ATAT
03.2021 - 09.2021


  • Worked well in a fast-paced environment.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Mobile Associate

T-mobile
09.2018 - 03.2021


  • Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business.
  • Streamlined inventory management to maintain accurate stock levels, reducing instances of stockouts or overstocking.
  • Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.

Barista

Dunkin Donuts
06.2017 - 09.2018


  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Customer Service Representative

Walmart
02.2017 - 05.2017


  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
  • Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.

Food service worker

Jets Pizza
10.2016 - 02.2017


  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Telecommunications operator

DialAmerica
09.2015 - 04.2016


  • Continually improved sales abilities and product knowledge to provide excellent service and meet quotas.
  • Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
  • Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.

Education

Business -

Cuyahoga Community College District
06.2019

Highschool diploma -

Valley Forge Highschool
06.2014

Skills

  • Ability to Multitask
  • Effective Time Management
  • Ability to Work in a Team
  • Customer Service
  • Communication and Presentation
  • Inventory Counting
  • Warehouse Logistics
  • Assembly and Production
  • Shipping and Receiving
  • Quality Control

Certification

  • Salesforce
  • ServSafe
  • BPA
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

References

  • Karan Patel, 216-925-7650
  • Alex Nannerman, 847-804-3356

Extracurricular Activities

American Lung Association Volunteer work Autism speaks Volunteer work

Hobbies and Interests

I enjoy working out and watching movies in my free time. I like to volunteer my time when I can. I love meeting new people. I also enjoy bowling.

Timeline

Warehouse associate - Amazon
12.2021 - 04.2022
Sales representative - ATAT
03.2021 - 09.2021
Mobile Associate - T-mobile
09.2018 - 03.2021
Barista - Dunkin Donuts
06.2017 - 09.2018
Customer Service Representative - Walmart
02.2017 - 05.2017
Food service worker - Jets Pizza
10.2016 - 02.2017
Telecommunications operator - DialAmerica
09.2015 - 04.2016
Cuyahoga Community College District - Business,
Valley Forge Highschool - Highschool diploma,

Similar Profiles

CREATE PROFILE
SAQIB SYED