Saqiba Parveen
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Personal Flight Concierge
Jet Linx Aviation
07.2021 - Current
- Manage all client and owner accounts utilizing company systems. Update & maintain profiles to ensure the most current and valid information is available (preferences, expectations, records etc.)
- Coordinate with Flight Operation Departments (Fleet Management/National Operations Center Team) to ensure service standards are met and/or exceeded and identify any potential issue that could hinder service delivery.
- Provide quotes for travel and other services, schedule trips for clients and Owners. Arrange and confirm trip itineraries for approval as well as arrange all trip logistics.
- Field and resolve client and owner complaints in a timely, empathetic, and courteous manner.
- Engaging with the members, proactively providing refined luxury service and acting as an informational liaison to the rest of the Jet Linx operation.
- Act as an accurate and courteous source of information for passengers, taking immediate steps to initiate service recovery when needed.
Customer Service Representative Lead
Meridian
02.2007 - 07.2021
- Answering high volume telephone calls in a timely manner. Also managing high volume workload in deadline driven environment; such as arranging hotel, limousine, rental cars and catering for arriving passengers and crew.
- Coordinating fuel orders with Line Service, as well as maintaining arrival/departure schedule and service requests on the weekends.
- Responsible for managing Customer Service Assistants monitor and respond to Arinc radio and training new Customer Service Representatives.
- Maintaining a professional customer service attitude in a prompt corporate front office environment.
- Billing customers accordingly for services rendered.
- Implemented new training programs for better team performance and improved service quality.
- Developed strong relationships with clients, fostering loyalty and repeat business.
Human Resource Assistant
Toys"R"Us
10.2010 - 04.2012
- Welcomed new employees to the organization by conducting orientation.
- Provided HR manager payroll information by collecting time and attendance records.
- Maintained employee information by entering and updating employment status-change data.
- Screened qualified candidates for open positions and scheduled interviews.
- Provided office support by entering, formatting, and printing information for HR manager. Also answering telephones, relaying messages and maintaining a professional office environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Administrative Assistant/Student Aide
Berkeley College
09.2006 - 02.2007
- Served as a receptionist, answering phones, taking messages, greeting and assisting students and other visitors as they entered the lobby.
- Managed various administrative duties in Admissions department including filing and mailing.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Provided office support including typing, data entry, copying, faxing, preparing and/or hanging flyers or bulletin boards and other support as needed.
Unit Coordinator
Hackensack Meridian Health
08.2005 - 02.2007
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Boosted communication between healthcare providers with accurate scheduling of patient appointments and procedures.
- Ensured staff adherence to hospital policies through timely dissemination of regulatory updates and guidelines.
- Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
Education
Bachelor of Science - Business Management Administration
Berkeley College
Little Falls, NJ09.2010
Skills
- Guest Relations
- Customer Service
- Administrative Support
- Aviation
- Phone Etiquette
- Accounts Payable
- Computer literacy
- Hospitality
- Office Management
- Time Management
- Employee Orientation
- Strategic Planning
- Expense Tracking
Timeline
Personal Flight Concierge
Jet Linx Aviation
07.2021 - Current
Human Resource Assistant
Toys"R"Us
10.2010 - 04.2012
Customer Service Representative Lead
Meridian
02.2007 - 07.2021
Administrative Assistant/Student Aide
Berkeley College
09.2006 - 02.2007
Unit Coordinator
Hackensack Meridian Health
08.2005 - 02.2007
Bachelor of Science - Business Management Administration
Berkeley College
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