Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saqlain Tanweer

Kennesaw,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Client Service Representative

Chase Bank
01.2023 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Communicated with clients regarding account services, statements, and balances.

Relationship Banker

Bank Of America
01.2022 - 01.2023
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Engaged departments in customer satisfaction initiatives to uplift service ratings.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

Education

Associate of Science - Cyber Security

Chattahoochee Technical College
Marietta, GA
07.2024

High School Diploma -

Kell High School
Marietta, GA
06.2021

Skills

  • Account Management
  • Service Recommendations
  • File Management
  • Client Support
  • Customer Support
  • Client Relations
  • Data Entry Experience
  • Data Entry Background
  • Precise

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working

Timeline

Client Service Representative

Chase Bank
01.2023 - 10.2023

Relationship Banker

Bank Of America
01.2022 - 01.2023

Associate of Science - Cyber Security

Chattahoochee Technical College

High School Diploma -

Kell High School
Saqlain Tanweer