Summary
Overview
Work History
Education
Skills
Timeline
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Saquain Tarver

Columbus,GA

Summary

Results-driven customer service professional with a proven track record of achieving high customer satisfaction. Skilled in effective communication, problem-solving, and active listening. Demonstrated ability to multitask, manage time efficiently, and resolve conflicts. Strong product knowledge and a commitment to providing exceptional customer service.

Overview

4
4
years of professional experience

Work History

Customer Care

Aflac
09.2024 - Current
  • Collaborated with team members to optimize customer care operations, resulting in higher quality service.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
  • Increased repeat business through consistent high-quality workmanship and exceptional customer care.
  • Provided exceptional customer care through active listening, empathetic understanding, and tailored recommendations based on individual needs.

Customer Service

Publix
08.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Grocery Clerk

Walmart
06.2020 - 05.2023
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.

Education

High School -

Kendrick High School
Columbus, GA
05.2020

Skills

  • Communication
  • Problem-solving
  • Patience
  • Active listening
  • Empathy
  • Time management
  • Conflict resolution
  • Product knowledge
  • Multitasking
  • Customer satisfaction

Timeline

Customer Care

Aflac
09.2024 - Current

Customer Service

Publix
08.2023 - Current

Grocery Clerk

Walmart
06.2020 - 05.2023

High School -

Kendrick High School
Saquain Tarver