Sa'Quan Carr
Charlotte,NC
Summary
With a diverse background in hospitality, food and beverage, and guest services, plus property management, I possess a broad range of knowledge and skills that enable me to cater to consumer needs effectively. My expertise lies in maintaining an efficient workflow, adhering to specific guidelines, cultivating a friendly atmosphere that fosters customer loyalty, and creating memorable guest experiences.
As a collaborative team player, I enjoy working with others to achieve common goals and uphold organizational values while elevating consumer experiences. I am currently exploring new career opportunities where I can leverage my extensive skillsets to improve workplace functionality, establish and maintain strong relationships with customers, and continue to enhance my professional growth.
Overview
7
7
years of professional experience
Work History
Leasing Manager
Full House Marketing
03.2024 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Event Server
Dogwood Catering
04.2023 - 09.2023
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Managed and restocked drink stations.
- Organized delivery and set up in advance for non-perishable items.
- Fostered enjoyable event atmosphere through friendly guest interactions
Bartender
Fox Theatre
03.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Bartender & Server
American Cruise Lines
09.2023 - 03.2024
- A part of the inaugural crew that opened up the brand-new 2023 American Glory vessel in the winter of November 2023.
- A part of the crew that closed the American Harmony vessel before it was renovated for the 2024 season in the winter of November 2023.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Professional Dog Walker
Wag Dog Walking
10.2017 - 03.2020
- Walked dogs while enforcing good behavior and manners.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Scheduled dog walking services and collected payments from pet owners.
- Attracted new clients through referrals and word-of-mouth marketing.
Education
Studio Certificate -
The American Musical And Dramatic Academy (AMDA)
New York, NYBachelor of Fine Arts -
The American Musical And Dramatic Academy (AMDA)
Los Angeles, CA10.2020
High School Diploma -
North Brunswick High School
Leland, NC08.2017
Skills
- Problem-solving abilities
- Cash handling
- Team collaboration
- Event coordination
- Reservation handling
- Attention to detail
- Phone etiquette
- Organizational skills
- Strong multitasking
- Exceptional communication
- Professional demeanor
- Conflict resolution
- Menu knowledge
- Time management
- Table management
- Customer service
- Personal grooming
- Sales experience
Timeline
Leasing Manager
Full House Marketing
03.2024 - Current
Bartender & Server
American Cruise Lines
09.2023 - 03.2024
Event Server
Dogwood Catering
04.2023 - 09.2023
Bartender
Fox Theatre
03.2023 - 09.2023
Professional Dog Walker
Wag Dog Walking
10.2017 - 03.2020
Studio Certificate -
The American Musical And Dramatic Academy (AMDA)
Bachelor of Fine Arts -
The American Musical And Dramatic Academy (AMDA)
High School Diploma -
North Brunswick High School
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