Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saquan Harris

Jersey City,NJ

Summary

Resourceful worker excelling at effectively and productively completing projects within negotiated time frames. Highly focused and detail-oriented, ensuring precision in every task. Dedicated to staying up-to-date on market trends and consumer interests, collaborating with manufacturers to develop the best product plans and drive sales revenue. Proven track record of stocking and arranging merchandise in high-volume grocery establishments, demonstrating a positive and outgoing team-player mentality. Experience in operating equipment, organizing supplies, and packing high numbers of boxes each day, with extensive knowledge of optimal box organization, palletizing, and loading strategies. Highly motivated individual with exceptional interpersonal skills, adept at working effectively unsupervised and quickly mastering new skills. Thrives under pressure and adapts to new situations and challenges to enhance the organizational brand. Strong time management and organizational skills, ready to apply abilities in various environments for entry-level opportunities that facilitate company growth. Ambitious and career-focused job seeker eager to obtain a position that launches my career while achieving company goals. Excellent research, technical, and problem-solving skills as a recent graduate, detail-oriented and quick to learn new concepts. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Duane Reade By Walgreens
01.2023 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Reviewed associate performance to identify training needs.
  • Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Merchandising Execution Team Associate

Home Depot
04.2023 - 11.2023
  • Organized store displays according to planogram specifications.
  • Created and maintained effective relationships with vendors and store personnel.
  • Performed inventory counts and verified accuracy of product in stock.
  • Provided feedback on merchandising execution plans to management team.
  • Assisted in setting up promotional displays, signage, and price changes.
  • Monitored compliance with company policies regarding product display and pricing.
  • Resolved customer complaints related to merchandise availability or presentation.
  • Ensured timely delivery of products from warehouse to stores for replenishment purposes.
  • Conducted regular audits of store shelves and racks for out-of-stocks, overstocks, damages.
  • Maintained accurate records of product movements within the stores' supply chain network.
  • Adhered to all safety protocols when handling heavy items or performing tasks at height.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Cleaned and organized display cases, shelves and aisles.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.

Package Handler

FedEx
02.2022 - 04.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded completed orders on pallets according to delivery numbers.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Palletized boxes to increase movement and shipment efficiency.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Packed boxes and stock using organizational guidelines.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Education

High School Diploma -

Granby High School
Norfolk, VA
06.2022

Skills

  • Design Implementation Coordination
  • Retail Display Assembly
  • Mannequin and Prop Maintenance
  • Cleaning and Sanitizing
  • Team Collaboration
  • Pricing and Signage Updates
  • Clear Communication
  • Display Model Assembly
  • Adaptability and Flexibility
  • Organization and Prioritization
  • Problem Solving
  • Sales and Marketing Support
  • Overstock Strategy
  • Property Inventory Storage and Tracking
  • Interior Retail Displays
  • In-Store Event Display Management
  • Seasonal Decor
  • Merchandising Plan Development
  • Product Knowledge
  • Marketing Strategy Development
  • Marketing Expertise
  • Inventory Stocking
  • Product Expertise
  • Customer Relations

Timeline

Merchandising Execution Team Associate

Home Depot
04.2023 - 11.2023

Customer Service Lead

Duane Reade By Walgreens
01.2023 - Current

Package Handler

FedEx
02.2022 - 04.2023

High School Diploma -

Granby High School

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Saquan Harris