Summary
Overview
Work History
Education
Skills
Timeline
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Saquan Richmond

Newark,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Transportation Industry

DART First State
08.2021 - Current
  • Handled load documentation, obtained signatures, and provided copies to destination staff.
  • Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.

Administrative Assistant /Receptionist Assistant

Placers
01.2023 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.

Collector

Navient Department Of Education
09.2022 - 12.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Reviewed accounts for compliance with repayment agreements.
  • Directed day-to-day collections functions.

Credit Bureau Analyst /Customer Service Representative

Discover Financial
05.2014 - 08.2021
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Queried databases for information needed for report processing.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Prepared documentation and records for upcoming audits and inspections.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Worked in fast-paced environment and followed risk protocols to avoid losses and maintain accuracy.
  • Assisted in prevention, resolution and recovery of fraudulent fund and wire transfers.
  • Guided and directed customers regarding wire transfer status, requests, payments and obligations associated with transactions.

Teller Supervisor

Del - One Federal Credit Union
07.2013 - 05.2014
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Examined tellers' reports of daily transactions for accuracy.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Trained new hires on customer service policies and procedures.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Assisted customers with banking needs and inquiries.

Education

Bachelor of Science - Business Management

Wilmington University
New Castle, DE

Skills

  • Policy Analysis
  • Statistical Analysis
  • Team Leadership
  • Quantitative Analysis
  • Organizational Design
  • Product Knowledge
  • Information Security
  • Appointment Scheduling
  • Report Generation
  • Investigations Expertise
  • Research Proficiency
  • Due Diligence

Timeline

Administrative Assistant /Receptionist Assistant

Placers
01.2023 - 03.2023

Collector

Navient Department Of Education
09.2022 - 12.2022

Transportation Industry

DART First State
08.2021 - Current

Credit Bureau Analyst /Customer Service Representative

Discover Financial
05.2014 - 08.2021

Teller Supervisor

Del - One Federal Credit Union
07.2013 - 05.2014

Bachelor of Science - Business Management

Wilmington University

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Saquan Richmond