Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saquarius Chapple

Columbus,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Joynus Staffing
02.2022 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Ajin Joon USA
06.2019 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Care Representative

Hyundai Glovis
01.2016 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.

Education

Bachelor Of Business - Human Resources Management

Grantham University
Lenexa, KS

GED - General Studies

Technical Colleges of Georgia
Atlanta, Georgia
03.1998

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Product Knowledge
  • Appointment Scheduling
  • Order Processing
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data Collection
  • Customer Relationship Management (CRM)
  • Staff Training
  • Technical Support
  • Live chat support
  • Product Sales
  • Product and service solutions
  • Multi-line phone talent
  • Order Fulfillment
  • Research
  • Service Upselling
  • Staff education and training
  • Information Security

Timeline

Customer Service Representative

Joynus Staffing
02.2022 - 04.2024

Customer Service Representative

Ajin Joon USA
06.2019 - 04.2022

Customer Care Representative

Hyundai Glovis
01.2016 - 06.2019

Bachelor Of Business - Human Resources Management

Grantham University

GED - General Studies

Technical Colleges of Georgia
Saquarius Chapple