SaQuoia Bell
Registered Nurse, RN
Riverside,CA
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient and inpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Committed to providing high-quality patient care with an emphasis on evidence-based practice. Dedicated to upholding the highest standards of ethical conduct and patient advocacy. Efficiently coordinates with healthcare professionals to advance patient care. Possesses strong communication and critical thinking skills, with a commitment to continuous learning and professional development. Seeking to leverage expertise and passion for nursing to contribute to a dynamic healthcare team.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Kaiser Permanente Medical Group
10.2019 - Current
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Appointment Clerk
Kaiser Permanente Medical Group
06.2019 - 10.2019
- Improved customer satisfaction rates by promptly addressing inquiries and resolving issues related to appointments
- Expedited urgent appointment requests by prioritizing bookings based on urgency and provider availability
- Collaborated with team members to ensure optimal coverage during peak hours, improving client wait times and satisfaction levels
- Served as a liaison between medical staff and patients, effectively communicating appointment details and necessary preparation steps.
Service Representative- Ambulatory Services
Kaiser Permanente Medical Group
08.2018 - 06.2019
- Implemented new service strategies, effectively reducing the number of escalated complaints received by management
- Delivered outstanding support, assisting customers in navigating complex product offerings and services
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday
- Streamlined customer service processes for improved efficiency and reduced response times.
Clinic Manager & Phlebotomist
RJ Clinical Institute
09.2017 - 08.2018
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols
- Streamlined clinic operations by implementing efficient scheduling and appointment systems
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels
- Improved patient satisfaction through effective communication and compassionate care
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
Front Office Assistant
Memorial Care Medical Group
09.2014 - 05.2015
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients
- Contributed to a positive workplace atmosphere by fostering effective communication among team members
- Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered
- Established rapport with patients through exceptional interpersonal skills
- Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
Emergency Department Physician Scribe
CEP America
01.2013 - 05.2015
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping
- Demonstrated adaptability by working effectively under pressure in fast-paced emergency room settings while maintaining accurate documentation at all times.
Education
Associate of Science - Nursing
American Career College
Ontario, CABachelor of Science - Biology
University of California Riverside
Riverside, CACertified Phlebotomy Technician - undefined
Wagner Training Institute
Redlands, CAHigh School Diploma - undefined
City Honors High School
Inglewood, CASkills
Upholds hospital policies and procedures, principles of responsibilities, and applicable state, federal and local laws
Serves as a leader of the health care team; delegates tasks appropriately and demonstrates appropriate accountability
Demonstrates ability to problem solve with other departments in order to assist member problem resolution
Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan
Provides an optimal patient care experience by prioritizing safety, utilizing therapeutic communication, and advocacy for all patients
Serves as a flexible, cooperative, and eager team player amongst nurses, physicians, and all staff within the healthcare system
Demonstrates competency in patient assessment and evaluation, proper medical record keeping, medication administration, wound care management, patient education, ethical decision-making, conflict resolution, and efficient time management
Licensurecertifications
- RN- Registered Nurse, 95379960
- Certified Phlebotomy Technician, CPT01011404
- Basic Life Support (BLS), American Heart Association
References
Available upon request
Timeline
Phlebotomist
Kaiser Permanente Medical Group
10.2019 - Current
Appointment Clerk
Kaiser Permanente Medical Group
06.2019 - 10.2019
Service Representative- Ambulatory Services
Kaiser Permanente Medical Group
08.2018 - 06.2019
Clinic Manager & Phlebotomist
RJ Clinical Institute
09.2017 - 08.2018
Front Office Assistant
Memorial Care Medical Group
09.2014 - 05.2015
Emergency Department Physician Scribe
CEP America
01.2013 - 05.2015
Associate of Science - Nursing
American Career College
Bachelor of Science - Biology
University of California Riverside
Certified Phlebotomy Technician - undefined
Wagner Training Institute
High School Diploma - undefined
City Honors High School
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