- Child advocacy and family welfare
- Mental health awareness and support
- Community empowerment and social justice
- Environmental conservation and sustainability
- Volunteerism and nonprofit leadership
- Lifelong learning and professional development
- Cross-cultural communication and diversity inclusion
- Event planning and fundraising for social causes
SAQUOIA BYRD
Cleveland
Summary
Motivated and compassionate professional with a Bachelor of Science in Psychology and a strong commitment to social justice, child welfare, and mental health advocacy. Brings hands-on experience in intake services, client support, and community leadership. Recognized for professionalism, empathy, and the ability to build strong rapport with individuals from diverse backgrounds. Thrives under strong leadership and professional supervision, and values collaborative, mission-driven environments. Intends to pursue a Master of Science in Social Work to deepen clinical knowledge and advance a long-term career serving vulnerable populations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caseworker
Lorain County Children Services
11.2024 - 05.2025
- Conducted initial assessments of child abuse and neglect reports to determine appropriate responses in accordance with agency guidelines.
- Collaborated with law enforcement, schools, medical personnel, and families to gather relevant information.
- Demonstrated empathy and professionalism while working with vulnerable children and families in crisis.
- Maintained detailed, timely documentation in case management systems.
- Ensured compliance with all federal and state child welfare regulations.
Insurance Agent
Porch-Elite Insurance Group
09.2021 - 03.2024
- Company Overview: www.reallygreatsite.com
- Collaborate with clients to understand their insurance needs and provide tailored solutions
- Conduct market research and analysis to identify the best insurance products for clients
- Build and maintain strong relationships with insurance companies to negotiate competitive rates and coverage options
- Meet and exceed sales targets by consistently acquiring new clients and retaining existing ones
- Provide excellent customer service and promptly handle any client inquiries or concerns
- Stay updated with industry trends and changes in insurance policies to better advise clients
- Www.reallygreatsite.com
Insurance Agent/ Mentor
AAA
12.2017 - 03.2020
- Licensed agent in most states for casualty, property and auto insurance
- Assisting customers in finding appropriate products to suit their home, or property insurance needs
- Consistently meets or exceeds monthly sales quotas
- Named 'Rookie of the Year' and recognized as one of the top 5 sales agents in the region
- Ranked 15th out of 100 sales reps in top policy sales of home insurance
- Strong knowledge of insurance products and policies
- Excellent sales and negotiation skills
- Ability to build and maintain strong relationships with clients
- Proficient in market research and analysis
- Exceptional customer service and communication skills
- Detail-oriented and organized
- Familiarity with insurance software and systems
Insurance Agent/ Mentor
National General
12.2016 - 11.2017
- Licensed agent in most states for casualty, property and auto insurance
- Assist individuals and families in selecting the most appropriate policies for property and casualty insurance
- Seek out new leads and clients while maintaining great relationships with current clients
- Ranked 4th out of 36 new hires in top auto sales
- Strong knowledge of insurance products and policies
- Excellent sales and negotiation skills
- Ability to build and maintain strong relationships with clients
- Proficient in market research and analysis
- Exceptional customer service and communication skills
- Detail-oriented and organized
- Familiarity with insurance software and systems
Education
Bachelors - Psychology
Capella University
Minneapolis, MN01.2024
Associate of Arts - undefined
Lakeland Community College
Kirtland, OH01.2011
High School Diploma - undefined
Niagara Falls High School
Niagara Falls, NY01.2007
Skills
- Client Engagement & Rapport Building – Naturally connects with diverse individuals, fostering trust and open communication
- Crisis Response & Intake Assessment – Experienced in evaluating urgent situations and gathering sensitive information in high-pressure environments
- Advocacy & Community Outreach – Strong advocate for social justice, equity, and vulnerable populations, with experience in grassroots engagement
- Leadership & Mentorship – Proven ability to lead teams, mentor peers, and coordinate volunteers effectively
- Case Documentation & Confidentiality – Skilled in accurate, timely reporting with a focus on integrity and privacy standards
- Cultural Competence & Empathy – Applies a trauma-informed, inclusive approach when working with clients from varied backgrounds
- Professionalism & Integrity – Committed to ethical practices and upholding high standards in all professional roles
Accomplishments
- Recognized as "Rookie of the Year" at AAA Insurance for outstanding sales performance and client engagement.
- Ranked Top 15 out of 100+ agents in home insurance policy sales across the region.
- Successfully facilitated community-based fundraisers that supported single women in transition through the Women’s Circle nonprofit.
- Collaborated on program development for women’s empowerment services, leading to increased access to housing and resources for underserved populations.
- Led volunteer coordination efforts and community outreach events as Vice President of a nonprofit organization, expanding local engagement.
- Maintained 100% compliance with confidentiality and documentation standards in all roles involving sensitive client information.
Certification
- Licensed Property & Casualty Insurance Agent – Active, multi-state
- Mandated Reporter Training
- Trauma-Informed Care Awareness
- CPR & First Aid Certified
- Cultural Competency Training
Rookie of the Year
Awarded "Rookie of the Year" at AAA Insurance (2018) for outstanding performance within the first year of employment, surpassing sales targets and demonstrating exceptional client service. Recognized for quickly mastering complex insurance products, building strong client relationships, and contributing to one of the top-performing teams in the region.
Interests
Timeline
Caseworker
Lorain County Children Services
11.2024 - 05.2025
Insurance Agent
Porch-Elite Insurance Group
09.2021 - 03.2024
Insurance Agent/ Mentor
AAA
12.2017 - 03.2020
Insurance Agent/ Mentor
National General
12.2016 - 11.2017
Associate of Arts - undefined
Lakeland Community College
High School Diploma - undefined
Niagara Falls High School
Bachelors - Psychology
Capella University
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