Experienced with providing compassionate patient care, including administering medication and assisting with daily activities. Utilizes strong communication skills to build trust and ensure patient comfort. Knowledge of developing personalized care plans and collaborating with healthcare teams to enhance patient well-being.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Home Health Caregiver
Barbara Kares
06.2023 - 11.2025
Provided personal care assistance to clients, ensuring comfort and dignity in daily activities.
Administered medications as prescribed, maintaining accurate records for health monitoring.
Assisted with mobility and physical therapy exercises, enhancing client independence and well-being.
Maintained cleanliness and safety of living environments, adhering to health regulations and standards.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Representative
Family Dollar
08.2022 - 04.2023
Resolved customer inquiries through various channels, ensuring high levels of satisfaction.
Processed returns efficiently, enhancing customer experience, and operational flow.
Assisted in training new team members on customer service protocols and systems.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier Order Taker
Osaka Japanese Restaurant
05.2021 - 08.2021
Processed customer transactions efficiently using point-of-sale system.
Ensured accuracy in cash handling and reconciled daily sales reports.
Assisted customers with menu selections and special requests to enhance dining experience.
Maintained cleanliness and organization of the cashier area for optimal workflow.
Provided training and support to new cashiers on operational procedures.
Stocked, tagged and displayed merchandise as required.
Cashier Team Lead
Arby's Restaurant
11.2019 - 06.2021
Supervised daily operations, ensuring efficient cash handling and customer service standards.
Trained new cashiers on register procedures and customer engagement techniques.
Managed cash drawers, balancing transactions to maintain accuracy and accountability.
Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sales Representative
Allstate Insurance Co
11.2018 - 04.2020
Developed and maintained relationships with clients to enhance customer satisfaction and retention.
Implemented customer feedback mechanisms to drive improvements in service quality and client engagement.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.