Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Arellanes

Rio Rancho,NM

Summary

Highly motivated Inside Sales Representative with extensive customer service experience and a track record of driving increased sales in IT, financial services and in retail space. Experienced Registered Behavior Technician in the field of Applied Behavior Analysis focused on providing clinical skills instruction and behavior reduction protocols. Results-driven Executive Team Leader with an eye for detail and more than 10 years of experience working for a large retail organization. Effective individual promoting problem solving, relating well to others and talent management.

Overview

16
16
years of professional experience

Work History

Inside Sales Representative

HP
10.2021 - Current
  • Answer customer and partner questions regarding products, prices, and availability.
  • Determine needs, desired solutions, and overcome objections through consultative selling skills.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Develop and implement sales strategies, and create accounts to increase customer loyalty and retention.
  • Negotiate prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Train new Public Sector employees on customer service, sales tools, and organizing strategies via newly created onboarding program.
  • Analyze consumer behavior and performance metrics of demand campaigns to optimize strategy and channel mix.

Field Associate

PHP Agency
12.2018 - 10.2021
  • Conducted research to monitor market conditions and industry competitors.
  • Developed and presented educational pitches detailing practical and financial product benefits.
  • Cultivated new leads through social media strategies and current client referrals.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Created training presentations for new and experienced associates in company procedure, sales, recruiting, and leadership skills.
  • Worked with financial underwriters as main point of contact between carriers and clients through approval processes.

Registered Behavior Technician

Centria Healthcare
12.2018 - 10.2021
  • Implemented a variety of scientifically based methodologies following the behavior intervention plan.
  • Assessed functions of behaviors and motivating operators to determine best form of intervention from client's approved Behavior Improvement Plan
  • Maintained consistent and frequent communication between client's entire therapy team including, family and remotely located Board Certified Behavior Analysts (BCBA )assigned to their cases.
  • Ran one-to-one therapy sessions in home, center, and community based settings with children ages 9 and under.
  • Assisted remotely located BCBA's by conducting insurance required parent training and bi-annual behavior assessments.
  • Executed Senior Technician roles such as training new technicians through shadow sessions.
  • Completed center coordinator roles including scheduling, facility maintenance, and supply inventory reports.

Executive Team Leader

Target
, NM
06.2008 - 12.2018
  • Managed leaders and processes in Guest Experience, HR, Sales Floor and Consumables, and Logistics.
  • Strategically created schedules and anticipated hiring needs to maintain optimal staffing levels at all times.
  • Lead staffing and recruiting initiatives
  • Mentored and developed both team members and leaders into higher leadership positions to support talent needs district wide.
  • Assigned and managed payroll by considering future workload, company events, seasonal and local factors to calculate payroll needs for each work center.
  • Contributed to healthy team culture by partnering with leadership team to organize recognition events to boost team morale.
  • Drove teams to achieve weekly, monthly, and yearly sales goals and metrics while following every day company best practices.
  • Collaborated with Asset Protection Teams to create and maintain impressions of control within all work centers to prevent process shortage.

Education

Bachelor of Arts - Psychology

University Of New Mexico
Albuquerque, NM
2015

Skills

  • Crisis Intervention
  • Skill-building exercises
  • Excellent Communication Skills
  • Skilled Problem Solver
  • Multitasking abilities
  • Organizational Development
  • Resilient and Adaptable
  • Demonstrates Accountability

Timeline

Inside Sales Representative

HP
10.2021 - Current

Field Associate

PHP Agency
12.2018 - 10.2021

Registered Behavior Technician

Centria Healthcare
12.2018 - 10.2021

Executive Team Leader

Target
06.2008 - 12.2018

Bachelor of Arts - Psychology

University Of New Mexico

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Sophia Arellanes