Sara Abdalla
Brooklyn,NY
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in and customer service best practices and coordination.
Overview
13
13
years of professional experience
Work History
Service Transfer Coordinator
Sunrun
03.2022 - 11.2023
- Assisted potential home buyers, real estate agents and other parties in understanding the benefits of third party-owned solar
- Managed effectively over 100 transfer cases at a time, assuring prompt and expeditious follow-up within 2-week cadence
- Completed contract modifications as required during the contract negotiation process.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
Office Assistant
Viscogliosi Brothers LLC
12.2021 - 02.2022
- Performed clerical duties, including, but not limited to, mailing and filing correspondence, preparing payrolls, placing orders, and answering calls
- Interacted with clients, visitors, and vendors
- Sorted and distributed incoming mail
- Typed meeting notes, and forms among other documents
- Photocopies, scans, and files appropriate documents
- Edited documents for accuracy
- Maintained accurate records and enters data.
Office Manager
Nabil Rezk, N Medical Care PC
09.2018 - 10.2021
- Scheduled appointments and performed all necessary clerical duties to insure office efficiency
- Recorded patient information and files using Practice Fusion
- Trained new employees on office procedures, policies and protocols
- Collected all personal, medical, and insurance information to provide accurate verification of insurance benefits.
Assistant Office Manager
Dr.Maha El Doori’s Dental Office
09.2015 - 10.2017
- Resolve complicated problems and avoid escalation
- Proficiency with MS Office Suite, EHR system, database application and Internet, including knowledge of using office equipment and tools like scanners, fax and xerox machines
- Experienced in managing day-to-day administrative tasks of a healthcare to deliver a high-level of customer service, and maximize patient satisfaction along with the knowledge of current healthcare laws and procedures, medical issues, and terminology, medical billing procedures, including insurance benefits
Administrators Assistant
J&R Accounting Corp
10.2015 - 06.2016
- Maintaining and organizing accounting documents and records
- Prepare bank deposits, general ledger postings and statements
- Managing information through ADP workforce software
- Daily office duties such as with faxes ,phone calls and mail
- Assured audits were accurate during tax season.
International Customer Service Representative
Dish Network
11.2014 - 08.2015
- Assisted customers with billing inquiries in Arabic and English
- Managed a high-volume workload within a deadline-driven environment
- Was responsible for assisting customers with product features, installation, setup, troubleshooting and hardware operations in order to provide best in class customer service
- Successfully built rapport and related to all customers and employees, building constructive and effective relationships ultimately serving to defuse high tension situations effectively and efficiently
- Consistently exceeded performance expectations for customer resolution, prevention, and promotion of company’s products and services.
Marketing Assistant
Al-Sakr for food industries
11.2013 - 06.2014
- Planning and executing new marketing initiatives
- Managing the company’s social media
- Introducing ideas to enhance and grow the company’s trademark
- Provided assistance in planning company’s presence in international exhibitions
- Assisted marketing manager and graphic designer to plan the company’s product packing
- Provided input in the companies media advertising .
Tour Guide
Bibliotheca Alexandrina
01.2011 - 08.2013
- Effectively delivered cultural and historical information and facts to individuals
- Facilitated interpretation from English to Arabic/vice versa and assisted tourists with questions and demands
- Guided tourists through their visit to the Bibliotheca gave them an overview of the city and its culture.
Education
Bachelor of Arts - Linguistics
Pharos University of Alexandria
06.2013
Arab Academy of Science, Arab Academy of Science and Maritime
Skills
- Contract Management
- Document Management
- MS Office
- Permit Applications
- Contract Negotiation
- Salesforce
- Processing Payments
- Administrative Support
- Customer Service
- Customer Relationship Management (CRM)
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Service Transfer Coordinator
Sunrun
03.2022 - 11.2023
Office Assistant
Viscogliosi Brothers LLC
12.2021 - 02.2022
Office Manager
Nabil Rezk, N Medical Care PC
09.2018 - 10.2021
Administrators Assistant
J&R Accounting Corp
10.2015 - 06.2016
Assistant Office Manager
Dr.Maha El Doori’s Dental Office
09.2015 - 10.2017
International Customer Service Representative
Dish Network
11.2014 - 08.2015
Marketing Assistant
Al-Sakr for food industries
11.2013 - 06.2014
Tour Guide
Bibliotheca Alexandrina
01.2011 - 08.2013
Bachelor of Arts - Linguistics
Pharos University of Alexandria
Arab Academy of Science, Arab Academy of Science and Maritime
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