Sara Acosta
Easton,United States
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and communication skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing employee potential. Strong critical-thinking abilities and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
10
10
years of professional experience
Work History
Processing Operations Lead
Blend Title
New York, NY
11.2020 - 06.2022
- Developed operational functions for company's processing team as well as training material and established SOPs
- Continually identified and delivered scalable solutions to both client needs and systems processes
- Used technical judgment and industry knowledge to drive successful operational changes and improvements
- Served as enthusiastic cross-functional partner to discuss operational improvements and project delegation
- Successfully worked directly with clients and UX team to create white glove experience while also staying in compliance with national and state guidelines and regulations
- Continually demonstrated ability to look at a situation from various angles to create big picture and long lasting solutions
- Assisted management of all open orders pipeline using escalations as coaching opportunities and data points for improvement
- Facilitated weekly team meetings to discuss the ever changing start up environment, receive feedback and conduct productive brainstorming sessions
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
Bakery Operations Assistant
Thump Coffee
Bend, OR
11.2019 - 08.2020
- Assisted in managing all baking operations professionally and handled all problems confidently
- Forecasted cafes pastry need based on daily sales and trends
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule
- Maintained working levels of product and inventory while ensuring highest quality product and financial yield
- Created seasonal bakery items to appeal to both new and existing customers
- Reorganized bakery to better utilize kitchen space and help with baker's efficiency
- Developed recipes, implemented standardization processes and applied adjustments based on kitchen climate for new and current menu items
Household Management & Meal Delivery Services
Self
Portland, OR
03.2018 - 08.2019
- Developed schedules and activities for parents and childcare providers
- Anticipated families expressed and unexpressed needs to resolve problems and stream line day to day activities
- Conceptualized innovative sales solutions to increase company revenue.
- Described product to customers and accurately explained details and care of merchandise
- Collaborated with other business owners to build networks and future collaborations
- Provided custom meals and menus for clients with dietary restrictions and pre existing health conditions
- Personally engaged with customers, offering menu and nutrition information, recommending dietary accommodations and showing genuine appreciation for business
- Increased credibility and client awareness by developing marketing collateral, presentations, public relations campaigns and collaborations
- Increased client orders by 25% month over month
- Continually enhanced and maintained recipe and ingredient archive, including nutritional and cost information
- Applied knowledge of previous supply needs and forecasted business levels to estimate required ingredients and supplies
Escrow Assistant
Lawyers Title Company
Portland, OR
06.2015 - 02.2018
- Managed multiple aspects of every transaction which included: researching and clearing title, obtaining any necessary documents need for closing, scheduling loan signings and distributing estimated closing statements for buyer and seller
- Demonstrated strong customer service skills by practicing patience and empathy when clients were feeling overwhelmed or misunderstood offering them solutions and clarification to expeditiously resolve matter
- Consistently demonstrated adaptability and willingness to learn which allowed escrow officer to take leave assured that all clients and transactions would be well managed and taken care of
- Took initiative to proactively reach out to clients and lenders to gather information and documentation needed for each transaction, ensuring escrow officer had everything necessary prior to closing
- Implemented and maintained administrative systems to help efficiently manage time in order to handle average of 50 real estate closings per month
- Confident in understanding and interpreting legal documents and lender instructions in order to determine escrow requirements and keep all parties well informed and at ease throughout entire process
- Maintained efficiency and success of clearing difficult title issues which often involved extensive research and thorough follow up to ensure title was clear in order to close on time
Education
Bachelor of Science - History
Portland State University
Portland, OR2011
High School Diploma -
Mountain View High School
Bend, OR2007
Skills
- Self-Motivated
- Planning and Coordination
- Operations management
- Natural Curiosity
- Coaching & Mentoring
- Organization & Prioritization
- Emotional Agility
- Motivational attitude
- Analytical and Critical Thinking
- Flexible and Adaptable
- Project Management
- Improvement initiatives
Technical Skills
- Google Suite
- Slack (including workflow building)
- Zoom
- Airtable
- Dialpad
- JIRA
- SCRUM methodology
- Agile methodology
- Windows & Mac Operating Systems
Timeline
Processing Operations Lead
Blend Title
11.2020 - 06.2022
Bakery Operations Assistant
Thump Coffee
11.2019 - 08.2020
Household Management & Meal Delivery Services
Self
03.2018 - 08.2019
Escrow Assistant
Lawyers Title Company
06.2015 - 02.2018
Bachelor of Science - History
Portland State University
High School Diploma -
Mountain View High School