Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Work
References
Timeline
Generic

Sara Adams

Allendale,MI

Summary

High-energy Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Motivated psychology student seeking internship in clinical/counseling psychology to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

CONDADO
Grand Rapids, MI
02.2023 - Current
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Set up tables in between patrons to reduce wait times.
  • Delivered food orders promptly and courteously.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted guests and provided menus.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Took orders from customers accurately and in a timely manner.
  • Filled condiments and napkin containers during slack periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked food before serving it to customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted in training new servers.
  • Trained new employees to perform duties.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stocked service areas with supplies during slow periods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Presented menus and answered questions regarding items.

Behavior Technician

CENTRIA
Wyoming, MI
10.2023 - 12.2024
  • Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Assisted patients improve social relationships and engagement.
  • Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
  • Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
  • Identified and addressed individual problems using clinical team recommendations and solutions.

Server

Texas Roadhouse
Chesterfield, MI
08.2019 - 08.2022
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Set up tables in between patrons to reduce wait times.
  • Delivered food orders promptly and courteously.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted guests and provided menus.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Took orders from customers accurately and in a timely manner.
  • Filled condiments and napkin containers during slack periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided excellent customer service to ensure satisfaction.
  • Responded to ad hoc cleaning duties at end of shift.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked food before serving it to customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Trained new employees to perform duties.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stocked service areas with supplies during slow periods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

Psychology

Grand Valley State University
Allendale, MI
12-2024

Associate of Arts -

Macomb Community College
Warren, MI
05-2022

High School Diploma -

Anchor Bay High School
Ira, MI
05-2021

Skills

  • Guest Engagement
  • Sales Techniques
  • Order Accuracy
  • POS Operation
  • Positive and Professional
  • Suggestive Selling
  • Cash Handling
  • Effective Customer Upselling
  • Behavior Management
  • Data Collection
  • Documentation Skills
  • Social Skill Development
  • Positive Reinforcement
  • Positive and Negative Reinforcements
  • ABA Techniques
  • Behavior Observation

Accomplishments

  • Honors roll all 4 years of high school
  • Deans list at both Macomb Community College and Grand Valley State University

Certification

  • CPR/First Aid Certified

Volunteer Work

  • Volunteered at Beaumont in Farmington Hills on the post-operation room. I would tend to the patients needs (bringing them ice, crackers, juice, warm blankets, etc.) and sanitize the room between patients.

References

References available upon request.

Timeline

Behavior Technician

CENTRIA
10.2023 - 12.2024

Server

CONDADO
02.2023 - Current

Server

Texas Roadhouse
08.2019 - 08.2022

Psychology

Grand Valley State University

Associate of Arts -

Macomb Community College

High School Diploma -

Anchor Bay High School

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Sara Adams