Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Sara Aey

Operations Manager
Youngstown,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Party Operations/Bar Manager

Cortland Roller Rink
Cortland, Ohio
04.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Liaised with clients to determine exact event requirements.
  • Trained and supervised event staff to complete tasks on time.
  • Utilized social media to promote events and increase attendance.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.

Bartender/Server

The Upstairs
Youngstown, OH
10.2020 - 10.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Manager

Extreme Air Trampoline Park
Niles, Ohio
08.2019 - 10.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed and motivated employees to be productive and engaged in work.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

High School Diploma -

Boardman High School
Youngstown, OH
06.2019 -

Skills

    Safety awareness

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Timeline

Party Operations/Bar Manager

Cortland Roller Rink
04.2022 - Current

Bartender/Server

The Upstairs
10.2020 - 10.2023

Manager

Extreme Air Trampoline Park
08.2019 - 10.2022

High School Diploma -

Boardman High School
06.2019 -

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Sara AeyOperations Manager