Sara Aey
Operations Manager
Youngstown,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Party Operations/Bar Manager
Cortland Roller Rink
Cortland, Ohio
04.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Liaised with clients to determine exact event requirements.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
The Upstairs
Youngstown, OH
10.2020 - 10.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Manager
Extreme Air Trampoline Park
Niles, Ohio
08.2019 - 10.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Boardman High School
Youngstown, OH 06.2019 -
Skills
Safety awareness
Training and mentoring
Verbal and written communication
Team Building
Strategic planning
Handling difficult customers
Cash register operation
Attending multiple customers
Complaint resolution
Effective leader
Relationship building
Timeline
Party Operations/Bar Manager
Cortland Roller Rink
04.2022 - Current
Bartender/Server
The Upstairs
10.2020 - 10.2023
Manager
Extreme Air Trampoline Park
08.2019 - 10.2022
High School Diploma -
Boardman High School
06.2019 -