Sara Alarcon
San Francisco,US
Summary
Strong leader focused on excelling in customer service and sales operations, team building, and improving KPIs. Proficient in working under pressure in fast-paced settings and adapting to new situations and challenges to achieve company goals.
Overview
5
5
years of professional experience
Work History
Operations Manager
Showtime Pictures
01.2023 - Current
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Analyze and report on key performance metrics to senior management.
- Lead successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Train and guide team members to maintain high productivity and performance metrics.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Oversee risk management efforts, identifying potential operational risks and implementing preventative measures to mitigate impact.
- Streamline business processes by analyzing current procedures and implementing necessary improvements.
- Oversee day-to-day business operations on sales floor by fostering professional relationships with location staff and customers.
Senior Team Lead
Ogx Productions
09.2022 - 01.2023
- Joined company as a team lead before being promoted to Sr. Team Lead due to exceeding skills as a strong leader, reliability, and quality of work.
- Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
- Trained staff on organizational mission and goals to help employees achieve success.
- Frequently inspected exhibit floors to verify proper equipment operation and team performance.
- Responsible for opening exhibit and overseeing operations as Manager in Duty when needed.
Brand Ambassador
Thunder Child
06.2022 - 08.2022
- Engaged, educated, and befriended attendees to deliver memorable and immersive experiences.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided exceptional customer service to drive satisfaction.
- Scanned tickets at entrance, assisted with ticketing issues, and provided instructions to attendees before they begin the experience
Sales Associate
Chalo LLC.
05.2019 - 05.2021
- Responsible for opening and closing store, and sales activities independently on a daily basis as store management was based on a different city/state.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
Bachelor of Fine Arts -
Academy of Art University
San Francisco, CA12.2024
Skills
- Customer Service
- Sales operations
- Team Leadership
- Revenue Generation
- Problem-Solving
- Decision-Making
- Analytical Skills
- Reliability
- Effective Communication
- MS Office
- Fluent Spanish
Timeline
Operations Manager
Showtime Pictures
01.2023 - Current
Senior Team Lead
Ogx Productions
09.2022 - 01.2023
Brand Ambassador
Thunder Child
06.2022 - 08.2022
Sales Associate
Chalo LLC.
05.2019 - 05.2021
Bachelor of Fine Arts -
Academy of Art University
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