Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SARA ALASADI

Mesa,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dental assistance, position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Medical Transportation

Veyo Transportation
07.2018 - Current
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Communicated with patients and healthcare workers in both English and Arabic.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.
  • Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
  • Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
  • Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.

Customer Service Representative

Walgreens
12.2020 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Dental Assistant

Dental Clinic
03.2019 - 11.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.

Remote Dispatcher

Trucking Company
07.2015 - 05.2018
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Education

High School Diploma -

California Dental Certifications,LLC
San Diego, CA
01.2019

Skills

  • Strong Navigation Skills
  • Team player attitude
  • HIPAA Compliance Understanding
  • Vehicle maintenance knowledge
  • Critical thinking abilities
  • Customer Service-Oriented
  • Defensive Driving
  • Professionalism and Courtesy
  • Adaptive Decision Making
  • Record keeping proficiency
  • Medical Equipment Operation
  • Patient care abilities
  • Wheelchair handling
  • Patient-focused care
  • Medical Documentation
  • Medical equipment usage
  • Patient Transport
  • Patient Triage

Languages

Arabic
Native or Bilingual

Timeline

Customer Service Representative

Walgreens
12.2020 - 10.2022

Dental Assistant

Dental Clinic
03.2019 - 11.2020

Medical Transportation

Veyo Transportation
07.2018 - Current

Remote Dispatcher

Trucking Company
07.2015 - 05.2018

High School Diploma -

California Dental Certifications,LLC

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SARA ALASADI